This profile has been claimed by the business owner or representative.
COIT Cleaning and Restoration Services of Vancouver, BC
- Home Cleaning
- Burnaby, BC
About this business
Location details
3755 Wayburne Drive, Burnaby, BC, V5G 3L1, Canada
Get directions
I recommend Coit tile cleaning but NOT their carpet cleaning . . . . My Berber carpeting is still stretched and buckled from Coit Victoria's cleaning result a couple years ago. The beige carpet throughout my condo was left sopping wet and when I started using towels on it when Coit left they were turning gray-brown from absorbing the dirty water still left in my carpet. Yuck. The centre point of the carpet in the living room dried with three two-foot long buckles or pleats showing up that are obvious, ugly and unfixable.... read more
. They refused to the job upon arriving. Said the hose was too short, couldn't do through the windows. Couldn't do it from the other side of the house because the hose would get muddy (over sidewalk?). Called in another company who did the work no problem, for 50 dollars less. We told them Coit left and they said "let me guess- the hose was too short and they couldn't go through the window"? Guess the job was too small to be worth their time. Absolutely awful. Zero stars.
Mixed bag. Had two services. Duct cleaning guy did a great job and was professional and friendly. Carpet guy treated my house as though it stood between him and his first beer. Rushed and did and overall crappy job. They won't clean my carpets again.
I scheduled a carpet cleaning quote and appointment 2 weeks ago in Victoria, BC, and they no-showed on the day of the appointment last week. No phone call, no email, nothing. Also messed up they don't accept replies to their appointment confirmation email. They must not have anyone on staff with typing skills. Hire a high school kid and catch up, it's 2012. Horrible customer service. I'll find a competitor.
Business response:
Hello Gurpreet, I first want to apologize for the inconvenience you had trying to set up an appointment with us on the internet. We are having some problems with the web orders and I assure you it is something that we are working on. I do assure you that we are now on top of the web orders and again I do apologize for the inconvenience. I assure you we've been in business for over 60 years and we do appreciate your feedback. Thank you, Andrea Customer Service
They say they will service Point Roberts but will in fact not cross the border? I guess they stand by their trucks and look into Point Roberts. Why put it on the site and waste everyone's time.
Frequently asked questions about COIT Cleaning and Restoration Services of Vancouver, BC
How is COIT Cleaning and Restoration Services of Vancouver, BC rated?
COIT Cleaning and Restoration Services of Vancouver, BC has a 4.7 star rating with 2,600 reviews.
When is COIT Cleaning and Restoration Services of Vancouver, BC open?
COIT Cleaning and Restoration Services of Vancouver, BC is open now. It is open 24/7.