Columbia NW Heating & Air Conditioning

Dee R. 

on Yelp

9 years ago

For phone customer service, I am severely displeased. I called in to ask about the 109.00 diagnostic fee and Gerri just about chewed my head off for asking questions because she "had already talked to my husband." Not only did she just assume that I wanted her to call off the technician, but she "educated" me in what a certified technician is for without actually telling me what his diagnostic process would entail. Instead of answering my questions to let me know what the technician would do to diagnose she said that a contr... read more

Kris C. 

on Yelp

10 years ago

It's been a year now and the Traine unit I purchased and had installed by Columbia still doesn't work properly(and never did from day one). But in the last few months they've been working hard to get my unit to function properly. The most frustrating problem has been fixed. I will update my review once everything is operating how it should. Update. It's been 2 years now and I'm sitting a 95 degree room with a still, non-working AC unit that costs tens of thousands of dollars. I deleted my original review because Columbia No... read more

Eric A. 

on Yelp

11 years ago

After buying and installing our new furnace, (nice salesman, nice installer), we didn't use the a/c for acouple years. When we finally used it, we found out that the insrtaller didn't use sealer tape on the seams, we were losing more air from the unit then what comes out of our vents. Then we found out that the circulate and fan options do not work, because they were never hooked up. This was one of the reasons we bought this unit, and paid for everything to work, (which was quite abit). When I called about the problem,... read more

Monkey B. 

on Yelp

12 years ago

ColumbiaNW Heating & Air Conditioning uses an unusual billing situation. They do not charge by the hour for labor. They charge a $99 diagnostic fee and then charge an excessive amount for the part(s) they replace. We had a good experience with them in the past, and thought we would receive the same type of service. Unfortunately that was not our experience with our last call to them. The part that needed to be replaced was 500% more than the retail cost for the part, and the service took one hour to complete. I will ne... read more

Nikki N. 

on Yelp

13 years ago

My furnace stopped working last weekend and I called two of the service dealers advertised on the NW Natural Gas site and was quoted such outrageous prices, I had to let the public know that both Columbia NW and Sunset have mercenary practices. To replace my hot surface ignitor (this is the part that NW Natural Gas said was damaged and I told them that) Sunset wanted $160 for a diagnostic and $258 for the part, Columbia NW wanted $150 for the diagnostic and $191 for the part. I ultimately went to Garoken Energy and got the ... read more