Columbia NW Heating & Air Conditioning

Nanthawat J. 

on Yelp

8 years ago

Found them though Home Depot. I needed a quote for a new furnace. Straight out he told me about how there was a deal that was "ending today" which was a red flag for me...I told him that I was looking for a quote for an installation maybe 2 months from now which was probably a red flag for him also because after I told him that he said something on the lines of "So when I leave today I'm not getting your business, correct?". He started offering deals and discounts for stuff that other companies had as a standard package d... read more

Lane C. 

on Yelp

8 years ago

Incompetent. I hired them through Home Depot to do a periodic cleaning and maintenance on my gas furnace. After cleaning the furnace, the technician could not get the blower fan to operate. He said the problem was a defective fan motor. He replace the fan motor, charged me $800 and left. The furnace heated but we later noticed that the furnace burner and fan were cycling on and off more frequently than necessary. I called the technician back and he claimed the problem could not have any relationship to the replaced fa... read more

Todd T. 

on Yelp

8 years ago

Friendly workers BUT the (one) electrician they have had us within minutes of our house burning down. (See pics) The details? We have a 1951 house that (at the time) had 100amp service and the wires from PGE are only rated to 70amps. I asked before hiring, after hiring and during installation "shouldn't we upgrade to 200 amp before installing another 220 breaker to our already full box? Electrician all three times "Nope, you're good we do this all the time" Flash forward after one summer of using said AC, the 70 amp rates w... read more

Floyde F. 

on Yelp

9 years ago

When I called for service, the receptionist said the charge would be $99. I thought that was cool... a flat rate fee for my furnace with my problem. I had given her the model and indicated the problem. Imagine my surprise when I had to pay $250 for a new control board, plus the $99 service call. OK, so be it. Then I looked online for the same board. I found 5 new boards for under $133, and a used but guaranteed board for $90. I called, indicated I was retired on a limited income and asked if perhaps they could adjust ... read more

Dubious M. 

on Yelp

9 years ago

My wife and I share ownership of a house with my retired dad in Hillsboro. When we moved in he wanted to replace the furnace (which wasn't necessary and which we still never use because we have wood burning stoves). So, I found a rep from Columbia NW at Home Depot and put him in contact with my dad. Long story short: the heater is installed but, soon after, the condensation unit malfunctioned (beeping alarm sounding constantly) and they wanted to charge $115 just to come look at it. Flash forward a few years to this Monday.... read more

Dee R. 

on Yelp

9 years ago

For phone customer service, I am severely displeased. I called in to ask about the 109.00 diagnostic fee and Gerri just about chewed my head off for asking questions because she "had already talked to my husband." Not only did she just assume that I wanted her to call off the technician, but she "educated" me in what a certified technician is for without actually telling me what his diagnostic process would entail. Instead of answering my questions to let me know what the technician would do to diagnose she said that a contr... read more

Kris C. 

on Yelp

10 years ago

It's been a year now and the Traine unit I purchased and had installed by Columbia still doesn't work properly(and never did from day one). But in the last few months they've been working hard to get my unit to function properly. The most frustrating problem has been fixed. I will update my review once everything is operating how it should. Update. It's been 2 years now and I'm sitting a 95 degree room with a still, non-working AC unit that costs tens of thousands of dollars. I deleted my original review because Columbia No... read more

Eric A. 

on Yelp

10 years ago

After buying and installing our new furnace, (nice salesman, nice installer), we didn't use the a/c for acouple years. When we finally used it, we found out that the insrtaller didn't use sealer tape on the seams, we were losing more air from the unit then what comes out of our vents. Then we found out that the circulate and fan options do not work, because they were never hooked up. This was one of the reasons we bought this unit, and paid for everything to work, (which was quite abit). When I called about the problem,... read more

Monkey B. 

on Yelp

12 years ago

ColumbiaNW Heating & Air Conditioning uses an unusual billing situation. They do not charge by the hour for labor. They charge a $99 diagnostic fee and then charge an excessive amount for the part(s) they replace. We had a good experience with them in the past, and thought we would receive the same type of service. Unfortunately that was not our experience with our last call to them. The part that needed to be replaced was 500% more than the retail cost for the part, and the service took one hour to complete. I will ne... read more