Columbia NW Heating & Air Conditioning

Kathryn M. 

on Yelp

2 years ago

We have now been waiting for over 5 weeks for a coil replacement for our Mitsubishi mini-split heat pump/AC. Not only is it supposed to cost over $2,000 , but every time I call they tell me that the part has to be made to order at the factory in China and there is no telling how long it will take. Meanwhile temps are pushing.100. We have had to buy a portable AC unit which helps, but is not adequate to the space. Is this any way to run a business? 

J T. 

on Yelp

2 years ago

I paid top dollar to have a new heating system installed. The quality of work was sub par, multiple parts of the job were left unfinished, calls to remedy the discrepancies were ignored, and aspects that were promised never materialized. But boy were they in a hurry to get paid. Save yourself the headache and go a different route. 

Mike And Mary S. 

on Yelp

2 years ago

Columbia NW Heating installed a heat pump for us about 7 years ago. We have had to spend a minimum of $1500 each of the ;ast several years. Tonight, at abot 10:15, my heat pump came on, ran for a couple of minutes, and shut off, only to do it again a few minutes later. If I could find out how to turn off the heat pump without shutting off ny furnace (it's below 30 degrees outside), I could wait till tomorrow to have someone come to the house, The company's ad says they offer service 24/7. I just called. only to be put on hol... read more

Albert K. 

on Yelp

3 years ago

Service response is terrible. Installed Trane heat pump November 2022, system has malfunctioned several times since. Service calls are scheduled one to two weeks in the future. Today (1/30/23) it quit again, service scheduled for 2/13. Outside temp is 17 degrees. So, two weeks without heat. Used this company because it is local, but would not recommend it. 

Mike H. 

on Yelp

3 years ago

From the estimate that wasn't clear to the install that was far from code. They didn't listen to my concerns. 

katie b. 

on Yelp

4 years ago

My furnace died on New Year's Eve. I called and spoke to an after hours customer service rep who told me that because I had not been a customer for at least a year, they would not send anyone out. I moved into to the neighborhood less than a year ago so??? Found another company that promptly sent a tech out on New Years Day no questions asked. 

Tom C. 

on Yelp

4 years ago

Called them on a Friday for a thermostat repair. Showed up Monday late and they were there for 90 minutes to unwrap a piece of insulation from a gas fireplace and replace the thermostat. Charged me $695. Technician set the fan to keep running all the time in hopes of me having to call him back again which I did. Said it would cost another $195 to come out on the weekend. Thermostat replacement generally costs $250. Part is $25. 

Hes O. 

on Yelp

5 years ago

This is one of the worst companies we've ever worked with, which is a huge drag when you've spent more than $17,000 on a product. Putting aside that their installers completely blocked access to our crawl space (and when we questioned them about it while they were doing it they insisted it was the only option, which we now know is untrue). The main problem, in our opinion, is their maintenance program. From start to finish it's unpleasant - the schedulers are rude, the supervisor is obnoxious & unhelpful, they overcharge for... read more

Ian D. 

on Yelp

6 years ago

I usually dont do reviews on here, but after the response to my wifes review, i just had to. How dare you call my wife a liar?! This company did come by our residence and try and price gouge us for something that could have cost a whole lot cheaper. We have proof of your visit and saying your technician was not here, is just not correct. But calling my wife a liar is not what you should have done. 1 star from me aswell. Perhaps next time, acknowledging the customer isntead of upsetting them, would be the smart thing to do... read more