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Columbia NW Heating & Air Conditioning
- Heating & Air Conditioning/HVAC
- Scappoose, OR
About this business
Location details
52734 NE 1st St, Scappoose, OR, 97056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
From the estimate that wasn't clear to the install that was far from code. They didn't listen to my concerns.
My furnace died on New Year's Eve. I called and spoke to an after hours customer service rep who told me that because I had not been a customer for at least a year, they would not send anyone out. I moved into to the neighborhood less than a year ago so??? Found another company that promptly sent a tech out on New Years Day no questions asked.
Called them on a Friday for a thermostat repair. Showed up Monday late and they were there for 90 minutes to unwrap a piece of insulation from a gas fireplace and replace the thermostat. Charged me $695. Technician set the fan to keep running all the time in hopes of me having to call him back again which I did. Said it would cost another $195 to come out on the weekend. Thermostat replacement generally costs $250. Part is $25.
This is one of the worst companies we've ever worked with, which is a huge drag when you've spent more than $17,000 on a product. Putting aside that their installers completely blocked access to our crawl space (and when we questioned them about it while they were doing it they insisted it was the only option, which we now know is untrue). The main problem, in our opinion, is their maintenance program. From start to finish it's unpleasant - the schedulers are rude, the supervisor is obnoxious & unhelpful, they overcharge for... read more
Business response:
We appreciate your taking the time to provide your feedback. At your convenience, we ask you reach out to discuss your concerns. Thank you in advance.
I usually dont do reviews on here, but after the response to my wifes review, i just had to. How dare you call my wife a liar?! This company did come by our residence and try and price gouge us for something that could have cost a whole lot cheaper. We have proof of your visit and saying your technician was not here, is just not correct. But calling my wife a liar is not what you should have done. 1 star from me aswell. Perhaps next time, acknowledging the customer isntead of upsetting them, would be the smart thing to do... read more
Business response:
Thank you for the additional information. I only had the name Victoria, and the city as Longview. You are correct in saying we met with you. I certainly was not indicating anyone was lying, only what it appeared to me. I apologize to you both.
Please see our response to their reply!! Home advisor said heat pump full installation would be $2,700-11,000 high end with average of $4,000-8,000. You can buy full systems for $3,000-4,500. They quoted us $12,000-15,000 and everything is already ran for ductwork, etc. asked about Geothermal heat pump but home advisors says $3,000-25,000 high end and he quoted us $35,000. Very frustrating when you feel they are trying to rip you off just because you have a nice home. He was very nice, here on time but it we are disappointe... read more
Business response:
It appears we have been confused with another company. We are not currently doing any work in Longview WA - we also provide a precise replacement cost, not a range. In checking our records, we did not provide proposals for anyone named Victoria in November. We hope the feedback gets to the correct party.
I would recommend them for installing a heat pump system. But after 6 years mine started dripping on my hardwood floors. I called and they recommended a service technician come out. Twelve minutes and $99 later it just needed the drip filter cleaned (he did in one minute in my bathroom sink) which I could have done over the phone.
I bought a new house and my only request was that the AC/Heating was in full working order. Columbia heating did the work prior to me moving in and i have the paperwork guarantee. I bought the house and the AC during the heat WAVE did not work. I called Columbia with my guarantee and they tell me I need a 2nd unit for a 2,500sq foot house. I know this is not the case as my house I just sold is 3,000sq ft and 1 unit worked amazing. I then get charged $100 for a service call AND on TOP of that he repairs a part of the unit for... read more
Would give Columbia northwest zero star review if possible. Had these guys out 4 years ago to install AC system. Had to have them come out 2 additional times to correct their poor installation. 1st time was to connect the return duct work to the furnace. I noticed that there was a fist sized gap where the return line connected to the top of the furnace that they forgot to close. The 2nd time was to fix one of the gas lines that they rerouted due to the installation. Amazingly enough it was only finger tight and was leak... read more
Frequently asked questions about Columbia NW Heating & Air Conditioning
How is Columbia NW Heating & Air Conditioning rated?
Columbia NW Heating & Air Conditioning has a 4.8 star rating with 1,150 reviews.
When is Columbia NW Heating & Air Conditioning open?
Columbia NW Heating & Air Conditioning is open now. It will close tomorrow at 12:00 a.m.