Comfort Inn Gilroy

Business response:

Thank you for your kind words! We're delighted to hear that you had a pleasant check-in experience and that your room met your expectations in terms of cleanliness. Our staff works hard to provide a positive guest experience, and your feedback is greatly appreciated. We look forward to hosting you again in the future. Safe travels! 

Business response:

Dear Mohsen, Thank you for sharing your positive feedback about the newly renovated and more modern rooms at the hotel. It's great to hear that the rooms offer back windows that can be un-curtained during the daytime, providing ample natural light. Additionally, it's wonderful that you enjoyed the breakfast offered at the hotel. Your comments are appreciated, and we hope you had a comfortable and enjoyable stay. If you have any more feedback or if there's anything else you'd like to share about your experience, please feel f... read more

Business response:

Hello Sebastian Niklas ,It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve. 

Business response:

Hi Jiggs, Thank you for your recommendation, and welcome back! I’m glad you find our cleanliness and modern accommodations pleasing. We appreciate your patronage and are delighted to be your hotel of choice. 

Business response:

Thank you for your kind review. It was our pleasure hosting you and we hope to see you again.