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Comfort Inn Gilroy
- Hospitality
- Gilroy, CA
About this business
Location details
8435 San Ysidro Ave, Gilroy, CA, 95020, United States
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The location was perfect but the walls are very thin. You can hear everybody talking down the hall and next door.
Business response:
Hi Michelle, Thank you for your feedback. We're glad to hear that you appreciated our perfect location. We apologize for the inconvenience caused by the thin walls and noise disturbances. We'll take your comments into consideration as we strive to improve our guests' experience. If you ever decide to stay with us again, please don't hesitate to request a quieter room, and we'll do our best to accommodate your preferences. Thank you for choosing our hotel, and we hope you have an enjoyable stay overall.
Business response:
Hello Sandra,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.
Nice room
Business response:
Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.
Good
Business response:
Hello Minda,We appreciate that you've taken the time to share with us regarding our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.
I just didn’t like the time to use the pool, they close early
Business response:
Hello rￃﾶcii,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our pool. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.
There was a hole in the ceiling dripping water …
Business response:
Hello Valeria,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.
Business response:
Thank you for your kind review. It was our pleasure hosting you and we hope to see you again.
Clean, quiet, respectable staff, understanding and
Business response:
Hello Richard, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
The girl who checked us in was super nice. The room smelled a bit like stale cigarettes. The continental breakfast was literally bread, some apples and oranges, oatmeal packets, frosted flakes cereal, and a waffle maker with syrup. No one was restocking anything. Customers were looking for things in the cabinet for themselves. We were there for 2 nights and we hardly saw anyone at the desk. But, I guess you get what you pay for. We stayed there because it was $100 less per night then the Hilton. The pool was nice and clean t... read more
Business response:
Dear Sarah, Thank you for your feedback. While we are delighted that our staff made you feel welcome, we apologize if you encountered housekeeping concerns that were not addressed during your stay. We are also disheartened that our breakfast service did not meet your expectations. We appreciate your time in sharing a review and hope to have the opportunity to leave you with a more favorable impression on a return visit.
Frequently asked questions about Comfort Inn Gilroy
How is Comfort Inn Gilroy rated?
Comfort Inn Gilroy has a 3.4 star rating with 1,583 reviews.
When is Comfort Inn Gilroy open?
Comfort Inn Gilroy is open now. It is open 24/7.