Comfort Inn Gilroy

Business response:

Hello Sebastian Niklas ,It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve. 

Business response:

Hi Jiggs, Thank you for your recommendation, and welcome back! I’m glad you find our cleanliness and modern accommodations pleasing. We appreciate your patronage and are delighted to be your hotel of choice. 

Business response:

Thank you for your kind review. It was our pleasure hosting you and we hope to see you again. 

Business response:

Hi Michelle, Thank you for your feedback. We're glad to hear that you appreciated our perfect location. We apologize for the inconvenience caused by the thin walls and noise disturbances. We'll take your comments into consideration as we strive to improve our guests' experience. If you ever decide to stay with us again, please don't hesitate to request a quieter room, and we'll do our best to accommodate your preferences. Thank you for choosing our hotel, and we hope you have an enjoyable stay overall. 

Business response:

Hello Sandra,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon. 

Business response:

Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon. 

Business response:

Hello Minda,We appreciate that you've taken the time to share with us regarding our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience. 

Business response:

Hello rￃﾶcii,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our pool. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing. 

Business response:

Hello Valeria,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.