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Complete Care
About this business
Location details
76092, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Asked to be seen to rule out possible sinus infection after 2 weeks of sinus congestion, mild non productive cough, mild sore throat, no nausea, headache over maxillary sinuses , and new onset of fever with chills. Covid and flu results negative and a chest X-ray was obtain for clear lung sounds. No lab for cbc obtained. No recommendation of increase fluids to help flush system or to use a humidifier. No recommendation to use a decongestant. MD was informed that patient was on 2 antihistamines. Flonase was prescribed along w... read more
Business response:
Thank you for taking the time to provide your feedback. Our team strives to provide the highest level of care and we apologized that your experience was anything less than stellar. Our Medical Director, Dr. Vu, attempted to contact you to address your concerns but could not reach you. At your convenience, please call Dr. Vu at 210-579-9707.
I walked in the facility at 4:58 pm…and did not leave until 9:15 pm. I was there for a little more than 4 hours. I had to have my husband pick up my little girl because she was hungry. I was seen less than 20 mins. The physician was super nice and good but the time management needs to improve. This isn’t the first time I waited that long. My last visit before this one lasted around that long or longer as well.
Business response:
Thank you for taking the time to share your feedback. We work diligently to minimize prolonged wait times and to keep crop our patients informed about delays. Our team is always looking for ways to improve and will follow up on the issues you described. Our Director of Nursing, Trish, attempted to contact you but was unable to reach you. At your convenience, please call Trish at 361-336-0136.
The staff seemed to be more concerned or busy assisting anyone else , when it seemed I was the only one there .. the dr. Kept coming in and out of my room in the middle of me explaining my symptoms , which they did not seem to take serious. I left before anything else could happen , as I was already there for about 3hrs before actually being seen and already sent to the back to be checked up on. As I wad leaving, medical staff seemed to finally care and tried to convince me to stay.. they were all rude, and talked to me like... read more
Business response:
Thank you for taking the time to provide your feedback. Our Medical Director, Dr. Fernandez, attempted to contact you but could not reach you. Our team is always looking for ways to improve and will follow up on the issues you described. If you have any questions or need additional assistance, please call Dr. Fernandez at 210-963-8333.
Receptionist and both nurses were amazing! Very professional, caring, and helpful. The doctor not so much. He did not listen to me and kept insisting I had symptoms I clearly did not have. It was so frustrating. I left feeling so defeated. I went somewhere else and got the exact care I needed. Will not return to this place.
Business response:
Thank you for speaking with our Medical Director, Dr. Wyatt, on the phone recently. We strive to provide the highest level of care and we regret that your experience was anything less than stellar. Our team is always looking for ways to improve and will follow up on the issues you described. Please do not hesitate to reach out to Dr. Wyatt if you have any questions or need additional assistance.
Went in for a inside lip laceration and was told nothing could be done. However the doctor said that if it gets worse to come back. Lip got worse so went in the following morning and was told again that the doctor couldn’t do anything for me. My lip had gotten swollen and whitish/yellowish in color. Receptionist said there was nothing the doctor would do. So I left.
Business response:
Thank you for taking the time to provide your feedback. Our Medical Director, Dr. Gabrysch, attempted to contact you to address your concerns but could not reach you. At your convenience, please call Dr. Gabrysch at 830-253-5099.
Most urgent cares are profit over patient and it was very much quite obvious when I visited here. A nurse took my vitals and instantly swabbed me (never asked any questions directly relating to my symptoms to see if the swab for COVID and Flu was necessary) total of 5 minutes. The doctor came in and took literally a total of 3 minutes to “check” my lungs, throat and ears. Then left, never asked me questions about my symptoms. Then the older male RN comes in and tells me the out of pocket costs being $276 (incorrectly told me... read more
Business response:
Thank you for taking the time to provide your feedback. We strived to provide the highest level of care and we apologize that this was not your experience. Our Executive Director Of Nursing, Alejandro, attempted to contact you to address your concerns but was unable to reach you. At your convenience, please contact Alejandro at 512-387-3800.
The shuffled me in and out and I feel even worse today.
Business response:
Thank you for speaking with our Medical Director, Dr. Roe, on the phone. We understand the conversation went well and Dr. Roe was able to address your concerns. We hope you are recovering well and please do not hesitate to call Dr. Roe if you have any questions or need additional assistance.
My experience was great! I couldn’t be more pleased!
Business response:
Hello Ms. Leisch, We really appreciate you taking the time to share your feedback with us! We're grateful you chose our Tyler location where we're always here to help 24/7. Thank you for the kind words! We hope you feel better very soon. Thanks again!
My experience was great! Every staff member was friendly and kind. I didn’t feel rushed and appreciated their patience. Jill Leisch
Business response:
Hello Ms. Leisch, We really appreciate you taking the time to share your feedback with us! We're grateful you chose our Tyler location where we're always here to help 24/7. Thank you for the kind words! We hope you feel better very soon. Thanks again!
Frequently asked questions about Complete Care
How is Complete Care rated?
Complete Care has a 4.9 star rating with 8,467 reviews.
When is Complete Care open?
Complete Care is closed now. It will open tomorrow at 9:00 a.m.