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Complete Care
About this business
Location details
76092, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very knowledgeable!
Business response:
Hello Ms. Tedesco, We really appreciate you taking the time to share your 5 star rating with us! We're grateful you chose our Westlake location where we're always here to help 24/7. Thank you for the kind words. Please get well soon and thanks again!
Waited for 2 1/2 hours for results on my x ray the doctor didn’t even take care of my reasoning when I was talking to him he was just there careless then when I mentioned no insurance he’s attitude got worse I’m sorry but we should be treated with care regardless. It wasn’t until I asked how much longer I had to wait is when they realized I was there still. By far worse experience ever and I used to work at urgent care
Business response:
Thank you for taking the time to share your feedback. We strive to provide the highest level of care and apologize that this was was not your experience. We understand that our Medical Director, Dr. Ros, reached out to you as well. We hope you are starting to feel better and please do not hesitate to reach out to to Dr. Ros if you have any questions or need additional assistance.
Your staff is amazing! Caring, gentle, and attentive.
Business response:
Hello Ms. Simon, We really appreciate you taking the time to share your 5 star rating with us! We're grateful you chose our Colorado Springs location where we're always here to help 24/7. Thank you for the kind words. Please get well soon and thanks again!
The cost was a little high at first but was decreased. I’m on a budget, and that really helped. The doctor’s bedside manner was the best. The nurses and x-ray tech were awesome!
Business response:
Hello Ms. Simon, Thank you for the kind review of our Colorado Springs facility and staff. We couldn't be more pleased to hear the doctor and his team were so good! We are open around the clock with specified Urgent Care hours while being a full time ER. Stay safe and thank you again!
Had a nurse accuse me of looking for specific drugs, while having an allergic reaction. Tried to play it off and say that’s not what he meant. Asked what drugs are you looking for? And when I looked incredulously at him he changed his tune and said I meant if you’ve had this before and had something prescribed. All while I was crying because I was in pain and so incredibly uncomfortable.I just looked at him and agreed because I had taken Benadryl already drowsy. Upset that I was asked to come back to pick up a prescription a... read more
Business response:
Thank you for taking the time to provide your feedback. Our Nurse Manager, Brandi, attempted to contact you to address your concerns but could not reach you. At your convenience, please call Brandi at 817-439-4912.
They basically told me to stop bringing my child to this location. He is not as sick as you think he is.
Business response:
Thank you for taking the time to provide your feedback. Our Clinical Coordinator, Erik Neri, attempted to contact you by phone to address your concerns but was unable to reach you. At your convenience, please contact Erik at 210-579-9707.
They did not seem to care, wasted my time and money. Very disappointed.
Business response:
Thank you for taking the time to provide your feedback. We strive to provide the highest level of care and apologize that this was not your experience. Our Medical Director, Dr. Gabrysch, attempted to contact you but could not reach you. At your convenience, please contact Dr. Gabrysch at 830-253-5099.
The doctor I saw did not make me feel very comfortable when explaining my concerns and what I was going through. I also did not receive a adequate explanation as to why I was made to take a urine sample pregnancy test and I did not need the results, but I was also not given them nor was I given much instruction on what I came in to seek attention for. I have always had great visits in the past, however, this visit was different and did not make me feel confident walking out.
Business response:
Thank you for taking the time to speak with Jerrie-Anne from our leadership team on the phone recently. Our team is always looking for ways to improve and will follow up on the issues you described. Please do not hesitate to reach out to us if you have any questions or need additional assistance.
Messed up my prescription. Gave me two times the normal dose which could’ve caused me to have a seizure or some other medical reaction. Very rude and unprofessional when I contacted them to let them know they called in the wrong prescription. We’re willing to call in the right one but not willing to compensate the cost even though it was 100% their mess up. It was an honest mistake but nevertheless it was a mistake they could’ve had bad repercussions. I was told directly by the head nurse in charge that that was not their pr... read more
Business response:
Thank you for bringing this matter to our attention. Our Medical Director, Dr. Lippstone, attempted to contact you but could not reach you. At your convenience, please call Dr. Lippstone at 210-571-7575.
Frequently asked questions about Complete Care
How is Complete Care rated?
Complete Care has a 4.9 star rating with 8,467 reviews.
When is Complete Care open?
Complete Care is closed now. It will open at 9:00 a.m.