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Complete Care
About this business
Location details
76092, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My daughter and I were waiting for our discharge papers and the doctor and nurse were just talking among themselves about their personal lives . It was kind of frustrating to have a screaming baby crying while waiting on papers
Business response:
Thank for taking the time to provide your feedback. Our Medical Director, Dr. Gabrysch, attempted to contact you but was unable to reach you. At your convenience, please call Dr. Gabrysch at 210-880-3223. Our team works diligently to minimize delays and will follow use your input as a driver for improvement.
I took both of my daughters in because they were both sick. Basically my older daughter was ignored because the Dr didn’t see her symptoms as urgent or serious. Overall he did not want to test my older daughter but agreed to test my toddler, so we had to assume her results were the same. Even though my older daughter does a lot more in public than my toddler. Overall she had nothing given or done for her. Definitely don’t want to see this Dr again.
Business response:
Thank you for speaking with our Medical Director, Dr. Gabrysch, on the phone recently. We strive to provide the highest level of care and regret that your experience was anything less than stellar. Will use your comments as a driver for improvement and will follow up on the issues you described. We hope your daughters are feeling better and please do not hesitate to reach out to Dr. Gabrysch if you have any questions or need additional assistance.
Maybe tell your patient that your insurance will cover you as an out of network provider as a courtesy. Why prescribe something and the dr. Tells you it probably “won’t work anyway”!
Business response:
Thank you for taking the time to provide your feedback. Tris, from our leadership team, attempted to contact you to address your concerns but could not reach you. At your convenience, please call Trish at 210-775-0705. Our team is always looking for ways to improve and will follow up on the issues you described.
Everyone ,the doctor and nurses were all so cordial and very professional. That made my experience so worthwhile. Thank you!
Business response:
Hello Ms. Deleon, We really appreciate you taking the time to share your 5 star rating with us! We're grateful you chose our Alamo Heights location where we're always here to help 24/7. Thank you for the kind words. Please get well soon and thanks again.
From the moment I arrived the manager said “we will be right with you”. Mr Aaron Gomez was cordial and took my information and explain what they were doing today and if I was waiting until the complimentary service was over. I waited and Leif send a video about the condition of the car and I was out in an hour. I really appreciated their superb service and would recommend Toyota in the future.
Business response:
Hello Ms. Deleon, We are sorry for the confusion but we are a free standing ER by the name of The Emergency Clinic at Alamo Heights. This review, it sounds like, if for the repair of car. We only repair broken bones and illnesses, but if we can assist you with that type of care, please look us up! Thanks so much!
I will never go back unless I absolutely have to. I have never had trouble with the physician’s, but the front staff has always been extremely rude.
Business response:
Thank you for taking the time to provide your feedback. We pride ourselves on providing exceptional customer service and we apologize that this was not your experience. Rebecca from our leadership team attempted to contact you by phone but was unable to reach you. At your convenience, please call Rebecca at 830-253-5099.
Excellent patient care
Business response:
Hello Mr. Fehlauer, We really appreciate you taking the time to share your 5 star rating with us! We're grateful you chose our TLC location where we're always here to help 24/7. Thank you for the kind words. Please get well soon and thanks again!
The check in nurse was really rude to me
Business response:
Thank you for taking the time to provide your feedback. Our Nurse Manager, Brandi, attempted to contact you to address your concerns but was unable to speak with you. At your convenience, please call Brandi at 817-439-4912. Our team is always looking for ways to improve and will follow on the issues you described.
Viks is always my go to medical facility when I have an emergency. They are nice, kind, knowledgeable and very professional. I have been there several times, and they are always great!
Business response:
Hello Ms. Tedesco, We are so thrilled you chose our Westlake facility recently. We love our patients !!!! Thanks so much for the 5 stars as well. Please feel better soon! Please stay safe!
Frequently asked questions about Complete Care
How is Complete Care rated?
Complete Care has a 4.9 star rating with 8,467 reviews.
When is Complete Care open?
Complete Care is closed now. It will open at 9:00 a.m.