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Coral Springs Nissan
- Car Dealers
- Coral Springs, FL
About this business
Location details
9350 W Atlantic Blvd, Coral Springs, FL, 33071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
On May 22nd, I agreed to lease terms of a new 2022 Nissan Sentra sv premium. The deal was written on the dealership order sheet in sales manager’s own handwriting. I also had to provide a down payment to secure the future car. On Wednesday June 1st, I was informed I had to sign some more paperwork since my future car had a VIN now. Driving through a tropical storm and using gallons of expensive gasoline I had travelled to the dealership today, June 3rd. After waiting a good amount of time, The sales manager finally approache... read more
Business response:
We regret that we provided you with an unsatisfactory customer experience. It is the exact opposite of what we pride ourselves on at Coral Springs Nissan. We greatly value our customers and understand how important it is to offer exceptional service. To ensure your concerns are handled promptly, please contact me directly. Respectfully, Tala Abdelmajid Customer Service Director tabdelmajid@CSAMAuto.com P: 954-656-4779
The worst experience in my life. They provided poor customer service. They were rude and dismissive with our concerns and questions after they took the majority of our money. Getting in touch with a representative that was kind, considerate and helpful was impossible. In the end we cancelled the transaction. The paperwork and certified check could not be found. They even had the audacity to ask which car did we purchase. I do not recommend their service. I will continue to recommend everyone purchase a vehicle elsewhere.
Business response:
Dawn, Your experience at Coral Springs Nissan is very important to us and this is far outside of our usual standards. Please accept our most sincere apologies. At Coral Springs Nissan our goal is always 100% customer satisfaction. I would personally like to discuss this issue with you. Please contact me at your earliest convenience Respectfully, Tala Abdelmajid Customer Service Director tabdelmajid@CSAMAuto.com P: 954-656-4779
I love the sales person, he was very helpful. But my reason for giving low rating is their commitment to the customer. They promise you something and at the time of finalizing the deal they add hidden costs.
Took 296 dollars from my final purchase with no explanation when my credit union paid them in full
Make sure you read your lease contract before going. The finance team will add in fees that should not be charged. The dealership doesn't get much for lease buyouts so they added $2000 in fees to my total cost! A predelivery service fee for $1000 for what, I already have the car in my possession! Wish I did the research ahead of time. Shame on Coral Springs Nissan!
If I could leave no stars I would. Hector was my service agent and he was extremely rude and couldn’t keep his story straight. He even tries lying about what was wrong with my car. When I told him that he kept telling me something different every time about if mg issue was covered under the warranty HE LAUGHED.
Business response:
Kennedy, Please accept our sincerest apologies on behalf of Coral Springs Nissan. We’re sorry to learn that your experience with us has not been satisfactory. Our goal at Coral Springs Nissan is always 100% customer satisfaction. If you have the time, please contact me directly to discuss this issue. Respectfully, Tala Abdelmajid Customer Service Director E: Tabdelmajid@csamauto.com
I came to Coral Springs Nissan to exercise my Lease option to buy my 2019 Rougue fully equipped. Before I went to CSN I went to HGregg Nissan to do the same thing but they wanted $1500 in additional fees not covered in lease.,CSN are honest operators and comply with local and state laws. Sales force are honest
Business response:
Morris, we are very happy we could provide you with a positive experience!
The sales store manager was extremely professional and is the only reason I didn’t return my car
Business response:
Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (954) 753-1700.
Took me without an appointment. Promised me the car in 2 hours delivered on time.
Business response:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Frequently asked questions about Coral Springs Nissan
How is Coral Springs Nissan rated?
Coral Springs Nissan has a 4.6 star rating with 17,462 reviews.
When is Coral Springs Nissan open?
Coral Springs Nissan is open now. It will close at 9:00 p.m.