This profile has been claimed by the business owner or representative.
1780 E Baristo Rd, Palm Springs, CA, 92262, United States
Get directionsEvery time I come to this facility I am greeted with smiles. The staff will assist me in getting to see the residents I need while making sure my time here is comfortable also. I highly recommend this place if you're searching for a loved one.
Business response:
Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here at Pacifica Senior Living Palm Springs. Thank you again, we hope that you have a wonderful day.
One of my dearest friends lives in this facility! I couldn't think of a better place for her. The caregivers make sure the residents stay engaged by attending the activities and proving one-on-one time with the residents to talk or just have a cup of coffee together! The management staff has been nothing by positive and comforting! She loves all of the amazing views that you get from every side living at this facility. She couldn't be happier and I couldn't be happier for her!!
Business response:
Hi Brenda, thank you very much for taking the time to leave us this positive review for our team at Pacifica Senior Living Palm Springs. We appreciate it & so do our other reviewers at Senior Advisor. We hope to see you again soon!
After touring several senior living facilities, we chose Pacifica for its resort-like atmosphere. Everyone on the staff is helpful and pleasant. [Name removed] has been especially helpful in making arrangements for our friend to become a resident.”
Business response:
Hello, we are glad we could help!
My mom is in this community there is a lot of good things about this community but they need to improve in other areas. When we first got here there were a bunch of medication errors. And I think maybe that has been ironed out. And the billing is way off and they need to communicate better with us about that. The plus here is mom can keep her dog here. We like the set up here and the grounds. Mom is close to the dining room but the food is horrible and the say they are working on that but they have special corporate receipes... read more
Very interesting concept of cottages. [Removed] was very helpful with information. She gave me more information so I could back to other facilities and request their information.
Business response:
We appreciate your positive review about your recent experience with us!
Love the facility. It's the perfect place for my mom. Everyone is really nice and the facility has a great layout. Can't wait to move her in.
Business response:
Hello, we're happy to hear you had such a positive experience with our team!
I had good tour of this community. Everything went well, everyone was kind to my family, and I. The community looked good from what we saw. The staff was helpful, and our questions were answered. It was a good experience, but I did not feel this was the facility for my mother, and her needs.
Business response:
Hello, we're happy to hear you had such a positive experience with our team!
Brookdale Palm Springs was our second pick for dad. We were impressed by the community but decided against it because we did not like the dorm style layout of the rooms.
Business response:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
My mother-in-law was a resident here. I explained to them explicitly how she behaves and they assured me they could handle her.They should have been more honest because after three weeks they said they could no longer care for her. It was a horrible experience.She was incontinent while there and after being relocated to another community she no longer has those issues. I don't believe they know how to care for patients with dementia and the only reason I scored them a 3 is they may be a good fit for someone who needs more he... read more
Business response:
Linda, we regret to hear that you had this experience with Brookdale-Palm Springs. Pacifica Senior Living Palm Springs is now under new ownership and would like to thank you for bringing this matter to our attention. We regret that you had a negative experience, and have used your review as an opportunity to improve. We are extremely proud of our community and staff and invite you in to see how we have changed for the better. Thank you for again for leaving feedback.
Cottages at Palm Springs has a 4.5 star rating with 271 reviews.
Cottages at Palm Springs is open now. It is open 24/7.