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1780 E Baristo Rd, Palm Springs, CA, 92262, United States
Get directionsI believe we found the best place for my friends Russell Mc Farland and Gertrud Kiwitt. Your selection worked very well. We only visited 3 places out of the 6 offered and decided on Emeritus Palm Springs. The staff there was very gracious and helpful. It is difficult to have one person well and one handicapped making this big transition but it is going to be ok with a little more time for Gertrud who is taking it pretty hard. I am coaching them the best I can and there is only one problem for them and that's the food. Not en... read more
Business response:
Thank you~
The way they have it set up, it's just not great. The grounds are pretty but the facility itself isn't that great. The dining room is a little tiny. They have separate buildings with blocks of rooms so your building has a like a dining hall. It's not really a restaurant. It's like they cart it in from somewhere else and if you have friends in another building then you can't have dinner with them. It's very bizarre.
Business response:
We're disappointed to hear you had a negative experience and thank you for sharing your thoughts. We are now under new ownership and invite you back to see the Pacifica difference!
Excellent! You're getting what you pay for over there. The care is excellent. It's a very good caring staff and they get the things done that need to be done. There are not tons of activites but there are a few everyday. My mother-in-law loves them. They play bingo, have movie night with popcorn, excercise and coffee hour every morning, and they have other games too. They cover a wide range of things. It's all been very positive. She likes the people, she likes the food. She said to me "I cannot find anything wrong!"
Business response:
Thank you, we appreciate your feedback.
Pleasant Campos with easy outdoor access, making it feel less institutionalized. Very helpful and informative tour unfortunately it is not affordable for my mother since it is private pay and her only income is Social Security.. Even the studios that are too small and lack a kitchenette, are too much, and the monthly rental cost does not reflect all the various add-ons, some of which are essential. I appreciate the opportunity to tour the facility, but it won’t work for us.
Business response:
Evanne, thank you for taking the time to leave this positive review! We value your feedback and appreciate your kind words about Cottages at Palm Springs.
Horrible Experience at Pacifica Senior Living – Our Worst Nightmare Come True We entrusted Pacifica Senior Living with the care of our beloved mother, and it turned into a heartbreaking tragedy. Please read this before making any decisions about this facility: • Rapid decline in just 11 days: Our mom lost 10 pounds in only 11 days. • Paid for Level 4 care – received less than minimal:We paid top-tier for full support—bathing, feeding, toileting, mobility, etc.—and staff treated her as if she needed no assistance at all. • Co... read more
Business response:
Unfortunately, we disagree with the overall comments and are not able to address care issues due to privacy laws. We can say that this community has many happy seniors and satisfied families that are appreciative of our hardworking staff. We see daily examples of family members whose open communication helps us to provide the best complete care for their loved ones. Finally, we have empathy for this family and understand the heartbreak of seeing a loved-one’s health decline and we wish you peace at this time.
Absolutely worst care for Memory Senior Living. Please do more research before considering this facility. Patients left alone for hours, not given showers, food is deplorable and very understaffed. My Family member went in Healthy and left 10 days later in an ambulance due to a fall. Not discovered for hours. She lost 10 pounds in 10 days. We got her home and could never get her back to Health. She passed 18 days after leaving Pacifica/Cottages. Read Yelp Reviews.
Business response:
Unfortunately, we disagree with the overall comments and are not able to address care issues due to privacy laws. We can say that this community has many happy seniors and satisfied families that are appreciative of our hardworking staff. We see daily examples of family members whose open communication helps us to provide the best complete care for their loved ones. Finally, we have empathy for this family and understand the heartbreak of seeing a loved-one’s health decline and we wish you peace at this time.
Two of mom's rings were stolen while she was at this facility, the air conditioning in community areas (not patient rooms) has been out for months! I only found about about this when I spoke with the staff there who continue to tell me that they're "aware and looking into it." When Mom was sent out via ambulance (twice) they sent her without her glasses, nor her current meds lost. The meals are nothing spectacular. The majority of times I have been there, residents are walking the hallways doing laps alone, or watching tv wh... read more
Business response:
We read all reviews and when possible, use them as teachable moments. We apologize for any mistakes and hope that these early “kinks” have resolved and that your mom has settled in. About any valuables, we suggest that you keep all valuables at home with you and not with your mom. Please file a report of any and all missing items to the local police.
Based on our tour at Pacifica Palm Springs, we thought It was okay. We didn't like them nearly as well as the place we chose. The facility didn't seem as well kept. The carpeting seemed stained and worn, and it just wasn't an attractive facility.
Business response:
Thank you for taking the time to leave us feedback about your experience with Pacifica Palm Springs. Take care!
Went to visit a friend yesterday in the dementia unit. The tenants were just sitting there falling asleep, they seemed very bored, not much interaction. Posted is a calendar of activities, they were supposed to be doing therapeutic art but staff was just sitting there on their cellular phones. Very disappointing.
Business response:
We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at (760) 422-5611. We hope to hear from you to resolve this matter.
Cottages at Palm Springs has a 4.5 star rating with 290 reviews.
Cottages at Palm Springs is open now. It is open 24/7.