This profile has been claimed by the business owner or representative.
Cottages at Palm Springs
- Assisted Living Facilities
- Palm Springs, CA
About this business
Location details
1780 E Baristo Rd, Palm Springs, CA, 92262, United States
Get directions
I have visited the memory care unit on several occasions to visit and I have noticed that the ceiling fan blades are covered with heavy dust and there has been no attempt to remedy this problem also the floor in the common areas appear that they are dirty and in need of damp mopping, i go to visit my friend in her room and the bed is dusty, bathroom needs cleaning, toilet with dried stool. As a retired nurse and a trained eye to observe these issue are important for infection control.
Business response:
Sometimes when a visitor comes into a place, they notice things that others may not. We would have appreciated your comments at the time to correct the situation as well as teachable opportunities. We checked all cottages and did not find dust on the fans. That said, our housekeeping staff cleans resident rooms weekly, and as needed if a resident has any additional needs. Additionally, Infection control is a high priority as we complete a daily checklist of cleaning and sanitizing all high-touch spaces.
Pacifica Senior Living Palm Springs is an adequate facility. It it set up ion cottages with only about 12 residents in each cottage. The main reason we chose this facility was because that cottage that she would be in was right outside the dining room, it was very convenient for her. She started in assisted living and I did not think she would be a flight risk, but she unfortunately tried to leave. She never really adjusted to the facility and did not like the experience. Because of these reasons we decided to take our loved... read more
Business response:
Thank you for sharing your detailed 4 star review, we are sorry to hear that your did not have a better experience. We have shared your review with the team and will use it to improve our processes in the future.
Based on our tour at Pacifica Palm Springs, we thought It was okay. We didn't like them nearly as well as the place we chose. The facility didn't seem as well kept. The carpeting seemed stained and worn, and it just wasn't an attractive facility.
Business response:
Thank you for taking the time to leave us feedback about your experience with Pacifica Palm Springs. Take care!
Went to visit a friend yesterday in the dementia unit. The tenants were just sitting there falling asleep, they seemed very bored, not much interaction. Posted is a calendar of activities, they were supposed to be doing therapeutic art but staff was just sitting there on their cellular phones. Very disappointing.
Business response:
We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at (760) 422-5611. We hope to hear from you to resolve this matter.
This is absolutely the worst place. DO NOT move your loved ones into this establishment. The staff has a huge turnover rate - you almost never talk to the same person twice, even within a small period of time. We pay almost $500 per month (one of the highest charges for meds we saw as we looked for a facility for her) to manage and hand out meds for my mom. And they NEVER get it right. The doctors don't call before making changes to her prescription regimen. Whenever we do talk to someone about a problem, the verbiage goes s... read more
Business response:
Your review is very concerning to us. We would appreciate if you would contact our community by calling (760) 422-5611 to speak with our Executive Director about your recent experience.
Menu has a poor selection of fresh fruits and vegetables. Mainly heavy, starchy foods are available. Snacks are intermittently available. It is a for-profit facility which appears to favor the stock holders over the residents.
Business response:
If you are willing to give us another chance, please contact us at (760) 422-5611 so we can understand your situation better in order to try and turn your experience around. Thank you, Pacifica Senior Living Palm Springs
When We Toured this Brookdale, we did not like it at all. It seemed more like an institution and had a hospital feel to it. We wanted something nicer with more resident interaction, this place was not a good fit for my loved one.
Business response:
Hi, we are so happy to read such a great review about Pacifica Senior Living Palm Springs!
at this moment i am no happy with Brookdale Palm Beach at all-- I am having so much trouble trying to find out about my aunt- she has recently been diagnosed with dementia, and a questionable power of attorney has appeared on the scene from across the country. Brookdale has since denied my aunt telephone and visiting privileges with her only 2 friends who have been there to love and support her since her 'incarceration" I believe this to be horrible judgement, she is now saying she has nothing to live for, and I cant find ou... read more
Business response:
Hi Diane Frankle, we appreciate your honest feedback, as we are always looking for ways to improve.
If your family member needs very much care do not send them to the Palm Springs Emeritus. They have beautiful grounds and nice rooms but a high turnover in staff and do not follow through with what they say they will do for your family member. We were extremely disappointed in the care received and the lack of followup and reevaluation of our Mother while she was there. Her health declined and her dignity was lost at this facility.
Business response:
We're disappointed to hear you had a negative experience and thank you for sharing your thoughts. We are now under new ownership and invite you back to see the Pacifica difference!
Frequently asked questions about Cottages at Palm Springs
How is Cottages at Palm Springs rated?
Cottages at Palm Springs has a 4.5 star rating with 319 reviews.
When is Cottages at Palm Springs open?
Cottages at Palm Springs is open now. It is open 24/7.