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Courtesy Nissan
- Richardson, TX
About this business
Location details
1777 N Central Expy, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Depressing stressful bought a car in 2002, made a mistake and retuned and was the biggest mistake. Will not EVER RETURN OR REFER ANY ONE
Business response:
Hi Ms. Payne, this is Angela, we met the day you purchased your vehicle. I remember that day well because you seemed genuinely happy with your decision, even sharing some laughs with our team. I personally checked in with you multiple times to make sure everything met your expectations, and you expressed that you were satisfied. We’re surprised and sorry to hear you felt this way afterwards. We’re glad we were able to assist you with trading into another vehicle, and we truly wish you the best moving forward.
Bad service, in service department, they could not find my warranty and did not care about it. employees don’t care for their customers, hope I can go to trophy Nissan in mesquite. I requested a copy of my warranty and still haven’t get it.
Business response:
Hi there, this is Angela, Owner Loyalty Manager at Courtesy Nissan. I’m truly sorry to hear about your experience with our service department and the frustration it caused. It’s never our intention for a customer to feel that their concerns or requests are not taken seriously. I’d like to personally look into your warranty information and make sure you receive the copy you requested. Please reach out to me directly at 972-792-5657 so I can assist you right away and work to resolve this matter. We value your feedback and woul... read more
Rcvd email from Nissan Corp stating need Rogue in for recall... called Shauna And she confirmed ..when arrived appt last Friday 7 a m . Shauna said Corp has Not confirmed... wasted my morning
Business response:
Hi there, this is Angela, Owner Loyalty Manager at Courtesy Nissan. I’m really sorry for the inconvenience and frustration this caused. It sounds like there was a disconnect between the Nissan notice and our appointment confirmation, and I apologize that you made an early trip only to find we didn’t have the recall approved on our end. I’d like to make this right and get your Rogue taken care of as soon as possible. Please contact me directly at 469-655-6745 or 972-792-5657. Thank you for bringing this to our attention and w... read more
Paid $119+ for a “diagnosis” and be lied to. Offered us to pay $570+ for further diagnosis, and $1,800 for a bandaid fix. Laughable. Scammed me out of $119. Will never buy another Nissan for this reason.
Business response:
Lauren, we’re very sorry to hear about your experience and the frustration it caused. That’s certainly not the impression we want to leave, and we understand your concern. Please give us a call at 972-792-5657 so we can look into this further and work toward making things right. Your feedback is important, and we’d appreciate the opportunity to address it directly.
People sitting near finance is very rude was not helping for any question on dealer warranty. I asked to cancel dealer warranty in October 2024 but it got cancelled in August 2025.
Business response:
We’re sorry to hear about your experience and the frustration it caused. That’s certainly not the level of service we aim to provide, and we appreciate you bringing this to our attention. We understand your concern regarding the warranty cancellation timing and would like to take a closer look to ensure everything is handled properly. Please feel free to call me directly at 972-792-5657 or 469-655-6745 so we can review the details and work toward a resolution. Your satisfaction is important to us, and I’d like the opportunit... read more
🚨PLEASE DO NOT BUY A CAR HERE🚨 The finance department added on extra care packages without my knowledge or consent. They also changed my interest rate after I signed the contract and forged my signature, submitting a higher rate on a forged document to the bank. Angela Duran, the Owner Loyalty Manager acted like she was concerned and wanted to help solve this issue, then stopped communication with me. She won’t answer my emails, calls, or respond to voicemails. Augustus McGriff, the GM, won’t answer my calls or respond to ... read more
Business response:
We appreciate you bringing this situation to our attention. We sincerely apologize for the experience you had and for the actions of the former employee involved. We want to assure you that we’ve spoken with you directly and are actively working on a resolution to make things right. Our goal is always to ensure transparency and integrity throughout the entire process, and we appreciate your patience as we finalize a solution. If you have any additional questions or need further updates, please don’t hesitate to reach back ou... read more
I've been a client of Courtesy Nissan for many years, in it is the first time that I'm very disappointed, the service was incomplete, did not rotate the tires, the washing of the car was bad, the dashboard still show "oil and filter maintenance" and the person who attended me was kind of rude.
Business response:
Thank you so much for being a loyal customer over the years, we truly appreciate you. I’m really sorry to hear your recent visit didn’t go as expected. That’s not the level of service we want for you. I gave you a call but wasn’t able to reach you. When you have a moment, I’d love to connect and make things right. Please call me at 972-792-5657.
They felt really confused and al over the place. Couldn’t answer simple maintenance questions regarding their own product. I lost all trust in Nissan and want to sell my car really badly now. They even filled up my tiresnwith a lot of air, 40psi each which is much much higher than the recommended 33psi by Nissan
Business response:
Thank you for taking the time to leave a review. We’re sorry to hear you’re still feeling frustrated, especially since we’ve already worked with you directly to find a resolution. We always aim to provide clear and accurate service, and we regret that your experience didn’t meet those expectations initially. If there’s anything further we can assist you with, please don’t hesitate to reach out, we're here to help.
Had a 10am appointment to evaluate the main window switch in the driver door. The window would go down but was erratic and slow coming up. I turned my vehicle over to Scott and went to the waiting area. After a short while, I got a text stating that a number of services were recommended. I find this tactic to be very irritating. Not a word about the window switch but you found many other things to sell. I told Scott that all I wanted was to get the window fixed. I also told him that I did not want to wait and I would sign up... read more
Business response:
Hi this is Angela, I'm the Owner Loyalty Manager here at Clay Cooley Nissan Richardson. Thank you for sharing your experience. We truly value your feedback and are sorry to hear about the frustration you encountered during your visit. While we’re glad the repair was ultimately completed, it's clear that the process did not meet your expectations, especially regarding communication, shuttle service, and scheduling. We take your concerns seriously and would like the opportunity to speak with you directly to better understand h... read more
Frequently asked questions about Courtesy Nissan
How is Courtesy Nissan rated?
Courtesy Nissan has a 4.3 star rating with 12,175 reviews.
When is Courtesy Nissan open?
Courtesy Nissan is open now. It will close at 9:00 p.m.