This profile has been claimed by the business owner or representative.
Courtesy Nissan
- Richardson, TX
About this business
Location details
1777 N Central Expy, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Absolutely horrible experience that included manipulation and exaggeration on deal! Finance even tried to overcharge payments that would of totaled $10,000 extra in the time of loan
I was told Nissan would be notified of transaction. No draft for vehicle traded in but they did draft. Even I called Nissan, I was told they didn’t see a transaction or payoff. I was then told could take up to 6 weeks for sale to be noted. This means they might draft my account again for the month of November too.
Charged me $119 to diagnose a seat heater that was not working. Told me it would be $1700 to fix it when another mechanic fixed it at no charge because it was a simple fix.
Business response:
`Hi Leary this is Angela, one of the managers at Clay Cooley Nissan of Richardson. Thank you for sharing your feedback. We’ve been trying to reach you to go over your experience. Our $119 diagnostic covered testing the seat heater, and our estimate reflected a damaged seat-heater harness. Per safety guidelines, we don’t repair a compromised harness due to fire risk, we only replace it. If you’d like to review the results together or need anything else, please call me at 972-792-5657 or 469-655-6745. I would love to turn this... read more
The finance representative failed to disclose the total price for the optional Ally Auto Care program When he offered and explained benefits . The amount of monthly payments were the only price terms I was given when I asked several times to verify the full price of the program and was affirmed to think that the total cost of the Ally auto care was the same amount as the monthly payment. I have already requested cancellation
Business response:
We appreciate you taking the time to share your feedback. We’re sorry to hear about your experience and understand your concerns, transparency is very important to us, and we want to ensure every customer has a clear understanding of all product details. Our management team has already been made aware, and we’re reviewing your cancellation request to make sure it’s handled promptly. Please feel free to contact me directly at 972-792-5657, 469-655-6745, or aduran@comeseeclay.com so I can personally assist and ensure everythin... read more
I’m extremely disappointed with my experience at Courtesy Nissan regarding the handling of my canceled service contracts. I submitted my cancellation request on August 15, 2025, but the dealership failed to process it until September 30, 2025—a full six weeks later. Even worse, the refund (around $5,000) was issued to the dealership, which has still not forwarded the funds to my lienholder, PNC Bank, as required. Both PNC and I have contacted the dealership multiple times, but as of mid-October, the refund still hasn’t been ... read more
Business response:
We’re very sorry to hear about your experience and completely understand your frustration regarding the delay and communication issues you’ve encountered. We want to make sure you get the assistance you need as soon as possible. Please contact me directly at 972-792-5657, 469-655-6745, or aduran@comeseeclay.com so I can personally review your situation and help get this resolved promptly.
The dealership is only after the customer's money, not customer satisfaction, and they never honestly tell me about the car's problems. I have no satisfaction at all and I would not recommend this place to anyone.
Business response:
We’re very sorry to hear about your experience and truly regret that you feel this way. Providing transparent, customer-focused service is always our goal, and we take feedback like this seriously. We’d appreciate the opportunity to discuss your concerns in detail and work toward a resolution. Please contact me directly at 972-792-5657, 469-655-6745, or aduran@comeseeclay.com so I can personally assist you and make things right.
Owed car for 2 weeks and now it’s in the mechanic for an unknown specified amount of time over and issue they assured me was not a problem. Also have a second issue with the dealership no paying my trade in to the original loan provider. The pay off quote expired and my due date for the loan I have with my trade in vehicle is due. So I am still stuck with my old car payment for now at fault of the dealer ship.
Business response:
We’re very sorry to hear about your experience and truly understand your frustration regarding both your vehicle concern and the trade-in payoff delay. This is not the level of service we strive to provide, and we want to ensure this is addressed right away. Our management team is already reviewing your situation to assist with the payoff and the repair status. Please contact me directly at 972-792-5657, 469-655-6745, or aduran@comeseeclay.com so I can personally make sure everything is handled promptly and to your satisfact... read more
Terrible experience, unorganized, mileage incorrect,never able to reach anyone. Credit Union had the same problem.
Business response:
We’re very sorry to hear about your experience and truly regret the frustration this situation has caused. This is not the level of organization or communication we strive to deliver, and we’d like the opportunity to make things right. Please contact me directly at 972-792-5657, 469-655-6745, or aduran@comeseeclay.com so I can personally review your situation and help get this resolved as quickly as possible.
I already responded to you guys 3 times now. Stop emailing or texting. It makes a person NOT want to respond!
Business response:
Thank you for your feedback. We sincerely apologize for the multiple follow-ups, our intention was never to overwhelm you. We’ll make sure your preferences are updated so you don’t continue receiving unnecessary emails or texts from us. We appreciate you taking the time to let us know, and we’ll use this to improve the way we communicate moving forward.
Frequently asked questions about Courtesy Nissan
How is Courtesy Nissan rated?
Courtesy Nissan has a 4.3 star rating with 12,175 reviews.
When is Courtesy Nissan open?
Courtesy Nissan is open now. It will close at 9:00 p.m.