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Courtesy Nissan
- Richardson, TX
About this business
Location details
1777 N Central Expy, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I typically have a fantastic experience here. But this time was supposed to be simple and needed up a disaster.
Business response:
Christianmvega13, we regret to hear that you had this experience with us We would like the opportunity to address your concerns. Please reach out to us directly at (972)-792-5657 EX 3030 when you have a chance. Thank you, and we look forward to hearing from you. .
Worst dealership ever. It’s been 5 months since I bought my pathfinder and I still don’t have license plates. Horrible customer service after you drive away. They don’t answer phone calls and they don’t return messages. You have to physically go to the dealership to try and get anything done and apparently that still doesn’t work. They act helpful in person but that’s it. Once you leave you won’t hear from that person again. I’m only asking for the normal routine stuff when you buy a vehicle but Courtesy Nissan can’t even pu... read more
Business response:
Jcroberts4, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 792-5657 EX 3030 when you have a chance. Thank you, and we look forward to hearing from you.
I didn’t get my car which booked $500 and also you take $15 for service charge but I did’t car I booked, please explain why they take booking charges and service fee but they didn’t hold that car.
Business response:
Jjoeljohn, thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at (972)-792-5657 ex 3030 so we may assist you in moving forward towards a resolution.
DO NOT DEAL WITH THESE LIARS ---- I contacted this dealership to try to buy a car. I live 6 hours away and was going to fly in to pick it up. The internet price was $18K they tried to add an additional $5k up to a total of $23K. I explained that I didn't need their add on's that I don't live close but they would not sell it to me without the hidden fees and would not honer the internet price that they had listed on their website or on Cars.com
Business response:
Gamon.sparkman, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 792-5657 EX 3030 when you have a chance. Thank you, and we look forward to hearing from you.
The service advisor was rude and cute me off would no listen to me ! Do not plan on returning after be a customer for 2 years
Business response:
Youngmom1963, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 792-5657 ex 3030 when you have a chance. Thank you, and we look forward to hearing from you.
We brought our 2021 versa in for service maintenance and we waited in the bay for 10-15 minutes for our service advisor. We met with our service advisor and was told that it would take two and half hours to three hours for the maintenance to be completed. The communication from the service advisor was minimal and stayed at the dealership for six hours before the service maintenance was completed and the car was ready.
Business response:
Gljmunn, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 792-5657 ex 3030 when you have a chance. Thank you, and we look forward to hearing from you.
Not fully satisfied cos my car settings was not updated after it was changed oil and change filter and tire rotation. I went there after a few wks after it was done because on screen of my car it showed a warning sign that I need to settle all those things. So I bring it back and finally one of the staff reset it again.
Business response:
Hello Len, we appreciate you taking the time to leave us this feedback. Please reach back out to us at (972)-792-5657 ex 3030 so we may address your concerns. Thank you!
It was quick and easy but I received an email the next day for an oil change for $20 less than what I paid. That didn’t make me too happy.
Business response:
hello_kitty224, thank you for taking the time to leave us feedback about your experience with us. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Courtesy Nissan Service (972) 792-5657 ex 3030
Sloppy job! Greasy interior and floor mats plus test drive appeared to be a joy ride.
Business response:
Joyce.agre, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 792-5657 EX 3030 when you have a chance. Thank you, and we look forward to hearing from you.
Frequently asked questions about Courtesy Nissan
How is Courtesy Nissan rated?
Courtesy Nissan has a 4.3 star rating with 12,175 reviews.
When is Courtesy Nissan open?
Courtesy Nissan is open now. It will close at 9:00 p.m.