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Courtesy Nissan
- Richardson, TX
About this business
Location details
1777 N Central Expy, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
The main complain I have is that I received a quote to execute a job (VTC flush) for 303 USD, then a week later I’ve got a coupon for 15% off. I went to the dealer to perform the job and I ended up paying 301 USD. So there were some fees added plus taxes that actually eat up the discount. I really dont like when things like this happened, I feel disrespected
Business response:
Hi Franny, this is Angela, I'm the Owner Loyalty Manager here at Courtesy Nissan. Thank you for taking the time to share your feedback. We're glad to hear you were satisfied with the service overall, but we sincerely apologize for the frustration regarding the pricing. We understand how important transparency is, and it’s never our intention to make you feel disrespected. Additional fees and taxes can sometimes impact the final amount, but we agree that it should have been communicated more clearly. We appreciate you bringin... read more
Went to get my car service as the service light AND the wiper fluid lights were on. Once they gave the car back, lights were still on and was told they will go off. Only they didn’t and I found out the windshield wiper fluid was never refilled.
Business response:
Hi Jachara! Thank you for bringing this to our attention. I’m sorry to hear about your experience and understand how frustrating that must have been. I’ve left you a voicemail and a text, as I’d really like the opportunity to make this right. Please feel free to reach out at your convenience at 972-792-5657 we’re here to help.
We did not deal with the Service Department, but did deal with the Sales Staff. Very high pressure and a lot of games with the pricing. Ultimately, they agreed to a price we were willing to pay, but it took us almost walking out before we got past the games. There was an advertised Certified Preowned vehicle on the website with a price listed of $31K. AFTER a $5,500.00 trade in, the price we were quoted was $32K. When I asked what the extra THOUSANDS were for, I was told those were the fees for the used vehicle to be conside... read more
Business response:
Hi Evelyn, thank you for sharing your feedback. We're sorry to hear about the frustration you experienced during your visit. While we're glad we were ultimately able to come to a resolution and earn your business, we recognize that the process should have been smoother from the beginning. We appreciate you giving us the opportunity to make things right and will use your experience to continue improving how we communicate pricing and vehicle details. If you have any further questions or concerns, please don’t hesitate to reac... read more
Overpriced. Lost my wheel lock key. Incredibly hard to get a hold of once you leave. Incredibly dissatisfied with the service
Business response:
We’re very sorry to hear about your experience and truly apologize for the inconvenience. Losing your wheel lock key and having difficulty getting in touch with us is far from ideal, and we understand your frustration. Please reach out to us at 972-792-5657 so we may assist you in moving forward towards a resolution.
I do like my car. But I feel like I was pushed into a deal. I really didn’t want. They told me that your interest was over Monday, 30 June, and it is still active today, July 4th. I am a senior and needed more time to look at all the numbers and I wanted to go home and do so, but they kept pushing me, and I since I thought 0% was over that day, I went ahead and bought it. They should’ve told me it was gonna be extended.
Business response:
Thank you for your feedback. We're truly sorry to hear that you felt pressured during your visit. That is never our intention, especially when it comes to such an important decision. We understand how important it is to feel confident and informed every step of the way. We appreciate you bringing this to our attention, and we’ll be reviewing the situation with our team to ensure better communication moving forward. If there’s anything we can do to support you or clarify anything about your purchase, please don’t hesitate to ... read more
i have 3 Nissan cars and i am with courtesy Nissan for 15years.recently i had an offer from courtesy that oil change,vacum,car wash and multi point inspection for $29.99.They did the oil change but not vaccum or car wash. i live in wylie and i drove 1 hour to reach show room. it was bad experience and was disappointed .my back door was not locking properly and ask them to fix it,they did not do that also.
Business response:
Thank you for being a loyal Courtesy Nissan customer for the past 15 years, we truly appreciate your continued trust. We're very sorry to hear about your recent experience and understand how disappointing it must have been, especially after making the long drive from Wylie. We’d be happy to take care of the missed services and look into your back door issue anytime that works for you. Please don’t hesitate to reach out at 972-792-5657 so we can make things right.
Stop playing games with prices! ! And offer the extra that comes with the sale stop forcing it.
Business response:
Hi, thank you for your feedback. We’re sorry to hear about your experience. Our goal is always to be as transparent as possible with pricing and to provide value with every sale. We’d appreciate the opportunity to speak with you directly and see how we can make things right. Please feel free to reach out to us at your convenience at 972-792-5657.
If I can give this dealership a 0 I would. have been waiting to post a review!! So, let’s start by saying they were upset because the car was posted at a wrong price. When I came in I told them about the price and showed them the picture and they essentially honored the price. However they tried to up charge it to make up for loss money by adding the courtesy promise in there. I asked them why do I need this, they said because the price of the car was wrong they wanted to get as much money as they could. I asked them if they... read more
Business response:
Hi Maria this is Angela, thank you for taking the time to share your experience. We sincerely apologize for the frustration and delays you experienced throughout this process. We understand how important clear communication and follow-through are, and we regret that we fell short in meeting your expectations. We’re glad we were able to speak with you and work toward a resolution. Thank you for your patience and for giving us the opportunity to make things right. If there’s ever anything more we can do for you, please don’t h... read more
Misleading unresponsive i said what i could afford i was told that my payments would not be over my said amount i sent messages about not receiving my paperwork no response i recieved an email from the financing company today after a week and my payments are well over what I said I could afford
Business response:
Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We understand how important it is to have clear communication and transparency, especially when it comes to financing. We’d appreciate the opportunity to look into this further and help address your concerns. Please feel free to reach out to me directly at your convenience. Angela Molina Owner Loyalty Manager Courtesy Nissan 972-792-5657
Frequently asked questions about Courtesy Nissan
How is Courtesy Nissan rated?
Courtesy Nissan has a 4.3 star rating with 12,175 reviews.
When is Courtesy Nissan open?
Courtesy Nissan is open now. It will close at 9:00 p.m.