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Courtesy Nissan
- Richardson, TX
About this business
Location details
1777 N Central Expy, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
We purchased a used 2022 Chevy Colorado late Friday evening June 6 for my son and Monday morning, 6/9, found out the insurance cost would be too high. We contacted the dealer immediately to use their 3 day return policy but was told that we were past the return date - and that Sunday, 6/8, when the dealership was closed, was the last day to return the car. I asked multiple dealership representatives to review with me the fine print - the disclaimer - that says that "for any return or exchange the dealership must be notified ... read more
Business response:
Hi Kristi! Thank you for sharing your experience, and we’re truly sorry for the frustration and confusion you’ve encountered. Our goal is always to provide the best experience possible, and we genuinely want to work out the exchange option that was offered to you. I’ve personally called and left voicemails in hopes of connecting directly, but I haven’t heard back yet. We’re still committed to assisting you and finding a resolution that works for you and your son. Please don’t hesitate to reach out I’m truly looking forward t... read more
Took my car in for a routine service and was met with complete indifference. The service rep barely acknowledged me, didn’t explain what work would be done, and ignored my questions. I waited hours past the estimated time with no updates. When I finally asked for a status, the rep seemed annoyed and dismissive. My car was returned without the promised inspection, and no explanation was given. Totally unprofessional and frustrating. I won’t be returning.
Business response:
Hi! This is Angela, I'm the Owner Loyalty Manager here at Courtesy Nissan and on behalf of everyone I wanted to say that we're very sorry to hear about your recent experience and truly apologize for the frustration it caused. This is not the level of service we strive to provide, and we take your feedback seriously. Unfortunately, we don’t have enough information to look into the situation further, but we would really appreciate the opportunity to make things right. Please reach out to us directly 972-792-5657 so we can bett... read more
It took long just for an oil change. Another customer left before me. Came after me.
Business response:
Thank you for your feedback, and we're sorry to hear that your visit took longer than expected. We understand how valuable your time is, and we apologize for any inconvenience caused. Wait times can vary depending on the services each customer needs, but we’re always working to improve efficiency without compromising quality. We hope to serve you better in the future and appreciate you bringing this to our attention.
Service rep person was great, but the work took too long. A simple maintenance service (oil change) and cabin filter replacement should not have taken almost 3 hours.
Business response:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
My car 2011 Murano. First time check got code P101.replace MAF sensor. Charge $1025. Two weeks later runs 155 miles same problem same code coming.they checked said vacuum hose leaking needs change around $700 again. What happened same problem charged times?
Business response:
Jamesliu981, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 792-5657 EX 3030 when you have a chance. Thank you, and we look forward to hearing from you.
Had an appointment for transmission fluid change, arrived with my daughter (her juke) to meet a very rude service advisor. After asking “while they are changing the fluid, could they check to make sure the transmission isn’t leaking” as I had seen some oil under the car. He then insisted that I needed to pay $190 to check that before they would even change the fluid. Turned out to be a leaking cv boot that I was quoted over a thousand to repair ( I did the repair in an hour at home for $200. I understand they work on commiss... read more
Business response:
Jotte72, we regret to hear that you had this exper We would like the opportunity to address your concerns. Please reach out to us directly at (972)-792-5657 EX 3030 when you have a chance. Thank you, and we look forward to hearing from you. ience with us.
Service department did not check car for safety. Brakes were faulty and a big liability for dealer. My son could have died if the brakes did not work properly. Sales Manager was uncaring and unapologetic.
Business response:
Laura9341, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 792-5657 EX 3030 when you have a chance. Thank you, and we look forward to hearing from you.
Service center was very bad and unqualified mechanics. I would not have a car serviced at this location.
Business response:
Laura9341, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 792-5657 EX 3030 when you have a chance. Thank you, and we look forward to hearing from you.
I’m writing this review to express my complete frustration with the way the Wholesale Parts Department handles warranty claims. Unlike every other dealership I’ve dealt with, Courtesy Nissan refuses to honor direct warranties on basic replacement parts like starters, alternators, and other standard components. Instead, they force you to go through their service center—where you’re required to pay diagnostic and labor costs out of pocket just to replace a failed part that should be covered under warranty. This policy is compl... read more
Business response:
Sherb, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 792-5657 EX 3030 when you have a chance. Thank you, and we look forward to hearing from you.
Frequently asked questions about Courtesy Nissan
How is Courtesy Nissan rated?
Courtesy Nissan has a 4.3 star rating with 12,175 reviews.
When is Courtesy Nissan open?
Courtesy Nissan is open now. It will close at 9:00 p.m.