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Cumnor Hill House Care Home
- Assisted Living Facilities
- Oxford, ENG
About this business
Location details
Breeches End Cumnor Hill, Oxford, ENG, OX2 9FW, United Kingdom
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My sister has been resident in the nursing wing for the last few weeks and the care has been fantastic. The room is beautiful. The staff are very attentive and caring. As she is on end-of-life care this has made her last days much more comfortable. I would highly recommend this nursing home.
Business response:
Thank you for this positive review. We work hard on behalf of all our residents to ensure whatever time they have with us is peaceful with all their needs being met in a timely way. Your sister is a pleasure to care for.
I have cared for my parents for many years and they lived with my family for several. This is the third care home my father has lived in. The first was not right for him, the second was a complete disgrace and provided unsafe care. His current home is a complete contrast and looks after him to the complete satisfaction of his daughter.
Business response:
Thank you for taking the time to complete this review. Your father settled into the home well and it is our privilege to continue to care for him.
Cumnor Hill House is an extremely well-run home offering a warm, welcoming, caring and supportive environment. Any problems are tackled head-on with open, honest conversations involving all the family. Access to excellent medical support. All-inclusive means just that, no hidden extras. Amazing catering extended to friends and relatives. Staff all work together as a team with excellent leadership. Regular events are held, designed to bring residents and relatives together as a community. Big thumbs up!
Business response:
Thank you for the amazing feedback. The team and I are committed to ensuring everything we do is of a high standard. We work hard every day to provide the highest level of care to our residents and it's nice to have that recognised. Thank you.
My mother has been a resident at Cumnor Hill House for six years. She has always been treated with kindness and compassion and the care she has received is exceptional. She is extremely well looked after and very happy here. The staff are truly wonderful and ensure that all her needs are met, they go above and beyond their everyday jobs to ensure Mum has what she needs and, as a family, we are so grateful to each and every one of them. The staff member on the reception actions every request, management work very hard to ensu... read more
Business response:
Thank you for your kind words. We work as a close team in Cumnor Hill House to ensure all our resident's needs are met to a high standard and that our residents are able to live well and thrive every day. Tough times happen for us all from time to time, so where extra support is needed; we give it. It's our pleasure and privilege to care for our residents.
Cumnor Hill House is, in our family experience, an exceptional residential home. It is professionally managed with highly experienced management. The staff are wonderful and caring and take a real pride in their work and the home. I have seen, at first hand, genuine kindness and compassion. This is an incredibly challenging sector so the standards that are achieved are all the more impressive. Highly recommended.
My father has been at Cumnor Hill House for the last four months and the care he has received has been very good. The staff treat my dad with total respect and dignity, especially with him suffering from mixed dementia his behaviour can sometimes be challenging.
Business response:
Thank you for your kind comments. It is a real pleasure to care for your father, here at Cumnor Hill House. I will pass your comments to the teams.
Cumnor Hill House is truly fantastic, the whole team, from the carers, house-keeping, hospitality, activities and management team, the home really does go above and beyond and I am so happy my friend is happy here at Cumnor Hill House. The management team are always on hand to sort things out quickly and make a great team. I will be recommending this home to anyone I know.
Business response:
Thank you for your kind words, the team works very hard to ensure the high standards we set ourselves.
Mum has been a permanent resident since September 2022. She had three periods of respite care prior to this. Mum made the choice to move from independent living to a residential home - a big change. The team supported her and me in the transition compassionately and professionally. Mum has been made to feel part of a 'family'. The atmosphere is warm, friendly and calm. Like all homes providing care there are vacancies - in no way does this impact on the care or support Mum gets. The team have endless time for her. She is an ... read more
Very friendly and relaxed but also well-organised and confident.
Business response:
It was a pleasure having your mum as part of the Cumnor Hill family and we look forward to welcoming her again in the future.
Frequently asked questions about Cumnor Hill House Care Home
How is Cumnor Hill House Care Home rated?
Cumnor Hill House Care Home has a 4.8 star rating with 185 reviews.
When is Cumnor Hill House Care Home open?
Cumnor Hill House Care Home is open now. It is open 24/7.