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2736 Showplace Dr., Naperville, IL, 60564, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to Midnight | |
| Tue | 10:30 a.m. to Midnight | |
| Wed | 10:30 a.m. to Midnight | |
| Thu | 10:30 a.m. to Midnight | |
| Fri | 10:30 a.m. to 1:00 a.m. | |
| Sat | 10:30 a.m. to 1:00 a.m. | |
| Sun | 10:30 a.m. to Midnight |
The guy who normally works the drive thru is a great guy. Today I watched six employees sit and laugh as I was the only car in line and waited over 20 minutes for a chicken sandwich at 2pm on a Wednesday. I came back to Daves for the original guy who had great customer service. the new crew is awful. I will not be back. A guy who looked like the owner couldn't even apologize or get my order right after 20 minutes
Business response:
Oh no! We're very sorry we let you down. We would like to make this right. Would you be willing to connect with us at dhcfeedback.com so we can get a second chance to impress you?
It was hard to understand the person taking my order seemed like there was a bit of a communication issue issue which is mind-boggling in today's day and age but anyways I finally got what I wanted What I wanted when the second person helped me add an item that the first person did not put on the a Original order the chicken is covered with a thick coating of some kind of seasoning dust that makes it so salty basically the whole meal was inevitable More or less I Choke it Down but Wanted to throw it out halfway through I Am ... read more
Business response:
Apologies for any disappointment caused during your visit. We'd love to make it right. Please visit dhcfeedback.com to share your concerns and help us improve. Thank you.
A simple menu and small, basic dining area. The fries were okay, not great (kind of soft and soggy) although the seasoning was tasty. The chicken was a mixed bag - tender and high quality chicken breasts but we didn't care for the grainy texture of the breading and seasoning. The coleslaw and pickles were delicious.
Business response:
We strive to provide our guests with the best possible dining experience and it is disappointing to hear that we fell short during your visit. We hope you will consider giving us another opportunity to exceed your expectations. Please reach out at dhcfeedback.com and we will make this right
A simple menu and small, basic dining area. The fries were okay, not great (kind of soft and soggy) although the seasoning was tasty. The chicken was a mixed bag - tender and high quality chicken breasts but we didn't care for the grainy texture of the breading and seasoning. The coleslaw and pickles were delicious.
Business response:
We strive to provide our guests with the best possible dining experience and it is disappointing to hear that we fell short during your visit. We hope you will consider giving us another opportunity to exceed your expectations. Please reach out at dhcfeedback.com and we will make this right
While I have long admired this brand for its flavorful offerings and vibrant atmosphere, I must unfortunately report that the level of service I received was egregiously substandard and warrants It became apparent that operational efficiency was lacking. Despite a relatively modest number of patrons, the wait time for my order was inordinately long--well beyond what could be reasonably justified given the simplicity and standardization of the menu. What should have been a relatively swift transaction devolved into an extend... read more
Everyone i know RAVES about this place so maybe it's just me but the seasoning is literally just thrown on top of the chicken and not like marinated in so it's weird. The chicken itself is good quality but doesn't taste good. I was shocked i thought it would be so good. The people were nice though
Business response:
We'd really love a second chance to earn those 3 extra stars. If you have a few extra seconds, would you mind connecting with us at https://tellusdirect.com/dhc?
I ordered a hot chicken,slider and fries yesterday and I'm still feeling sick from eating them. I literally had to leave work early because of the stomach pain. Never again will I be going to this place.
Business response:
That’s really concerning, Miguel, and definitely not the experience we want for anyone. We take food safety seriously and would like to look into this further. Please reach out at dhcfeedback.com so we can get more details.
I went to this restaurant yesterday, if it was the speakers or not but at first they misheard or a misunderstanding when we asked for NO sauce on the sandwiches but they put no coleslaw. Thought it was fixed in the drive thru. I returned home and found my order wrong (see photo). frustrating sure, but we are all human. I called the restaurant and it's a whole run around to TALK TO someone. I finally got ahold of someone named Leo, he was nice and passed us over to the manager whose name is Maribel (same women from the drive... read more
Business response:
Thanks for bringing this to our attention. It’s clear we need to do better. If you could get in touch with us at http://tellusdirect.com/dhc, we'd welcome the chance to make it up to you.
The chicken was dry as shit, good service, that reaper is no joke i took a lick of that and thought i was gonna have a hard attack i had to leave my tray in there bc i thought i was gonna die so im very sorry about that the fries were good but god damn i had to shit after that i had to stop at a mcdonald's. It was expensive as well
Business response:
Thanks for sharing your experience with us. It looks like we have some room to wow you next time. We'd love the chance to make it up to you—please reach out at http://tellusdirect.com/dhc so we can get started.
Dave's Hot Chicken has a 4.7 star rating with 3,061 reviews.
Dave's Hot Chicken is closed now. It will open at 10:30 a.m.