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Dave's Hot Chicken

4.5

About this business

Location details

141 Needham Street, Newton, MA, 02464, United States

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WeekdayScheduleStatus
Mon11:00 a.m. to Midnight
Tue11:00 a.m. to Midnight
Wed11:00 a.m. to Midnight
Thu11:00 a.m. to Midnight
Fri11:00 a.m. to 2:00 a.m.
Sat11:00 a.m. to 2:00 a.m.
Sun11:00 a.m. to Midnight
4.51,698 reviews
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Gary S.'s profile image
Gary S. 
rating
8 months ago

No long story it was so bad. Bet any amount this place is gone within two years. Just tried to submit my review and denied for less than 85 characters. So if you missed what I said above I'll repeat it for you if needed lol 

Business response:

Thank you for sharing your feedback about your recent experience at Dave's Hot Chicken. We are sorry to hear that we didn't live up to your expectations. We genuinely care about our customers' satisfaction and would appreciate the chance to address your concerns directly. Please visit dhcfeedback.com so we can understand how we can improve and earn those additional stars. We appreciate your support and hope to serve you better next time. 

Laurie's profile image
Laurie 
rating
9 months ago

This might be the worst food I've eaten in a restaurant since I moved to Newton 3 years ago. I like spicy food, so I ordered "Medium" spiciness. The coating had a very strange taste and the level of spiciness was not medium. The fries were inedible. 

Business response:

Sorry to hear about your experience. We want to earn those extra stars. Help us improve at dhcfeedback.com. Thank you. 

Mark F.'s profile image
Mark F. 
rating
10 months ago

Rubbery chicken, slow service, not that hot. I don't understand why this place continues to grow. 

Business response:

We're very sorry for letting you down. We will look to improve so that we can provide a better experience for you the next time. Please connect with us at dhcfeedback.com for a second chance to hopefully WOW you 

Roxy S.'s profile image
Roxy S. 
rating
a year ago

I have to say, Dave's Chicken has been a huge disappointment. The texture of the chicken is terrible. It's so tough to pull apart, almost as if it hasn't been cooked properly. Are we talking medium-well chicken here? This is the second time I've eaten chicken from this place, and both times it's left me with excruciating stomach pain. I'm actually concerned it might be causing some sort of foodborne illness because the pain is so severe I feel like I should go to urgent care. I don't know what's going on in their kitchen, ... read more

Business response:

We take concerns like this very seriously. Please reach out at dhcfeedback.com so we can thoroughly review this situation. 

Lizzie Y.'s profile image
Lizzie Y. 
rating
a year ago

Dave's Hot Chicken... another chain that does chicken sandwiches! I love me a good chicken sandwich, especially spicy, so you know I had to give Dave's Hot Chicken a try. I've gotten their sandwich before, however, I first tried it from the Braintree location via Ubereats takeout. Didn't find it to be that good or spicy. Thought maybe it was because I got it takeout + had to heat it back up, that it wasn't that good. Figured trying it fresh in person, I would get a better feel & more fair opinion of their food. I ordered ... read more

Business response:

Thank you for your feedback, Lizzie. We're sorry to hear the flavor and spice didn't meet your expectations. We appreciate your patience in giving us multiple tries, and we’ll make sure to take your comments into consideration as we continue to improve. If you'd like to share more about your experience, please reach out to us at dhcfeedback.com. We’d love to hear from you! 

Joseph A.'s profile image
Joseph A. 
rating
a year ago

DAVE'S RAW CHICKEN....Every time I order from this place the chicken is raw, undercooked, translucent inside. Dave, just because it is hot does not mean it is cooked all the way through. 

Business response:

I apologize for the experience you had with us. Your feedback is important, and we are committed to improving our services. Please reach out to us at tellusdirect.com/dhc so we can discuss this further and work towards a resolution. 

Theodore Y.'s profile image
Theodore Y. 
rating
2 years ago

This happened 2x. If you order through DoorDash, they will 100% forget to give you sauce. 

Business response:

We appreciate you sharing your feedback as it helps us learn how to improve. We want another chance to hopefully WOW you. Please connect with us at https://tellusdirect.com/dhc. -Julie 

Zaniyah's W.'s profile image
Zaniyah's W. 
rating
2 years ago

Let's just say I won't be going back to Dave's hot chicken or any of their establishments. Me and my family went on 7/15/2023 the staff was all over the place, it was like 15 teenagers couldn't have been no older than 18 cooking chicken. My chicken had no flavor and slightly hard with 2 hard pieces of bread the fries we're to oily a d the milk shake was terrible just vanilla ice cream with crushed oreos on top some pieces we're big some small. Gotta hire more experienced employees. Hygiene needs to be in place like using glo... read more

Business response:

We appreciate you sharing your feedback as it helps us learn how to improve. We want another chance to hopefully WOW you. Please connect with us at https://tellusdirect.com/dhc. -Julie 

Shaunda H.'s profile image
Shaunda H. 
rating
2 years ago

Me and my family visited this establishment yesterday. It was a complete let down the presentation was so sloppy I ordered two sliders for $13.99 also I ordered a M&M milkshake vanilla large it was $6.99 all they did was throw little m&m's on it ooo and it was melting as soon as we got it. The condiments was being guarded by a employee and she was not friendly at all. The vibe in there wasn't welcoming at all sorry but I wouldn't recommend this new restaurant that just opened on 7-14-23. 

Business response:

We're very sorry for letting you down. We will look to improve so that we can provide a better experience for you the next time. Please connect with us at https://tellusdirect.com/dhc -Julie 

Frequently asked questions about Dave's Hot Chicken

How is Dave's Hot Chicken rated?

Dave's Hot Chicken has a 4.5 star rating with 1,698 reviews. 

When is Dave's Hot Chicken open?

Dave's Hot Chicken is closed now. It will open at 11:00 a.m.