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944 8th Avenue, New York, NY, 10019, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 2:00 a.m. | |
| Tue | 10:30 a.m. to 2:00 a.m. | |
| Wed | 10:30 a.m. to 2:00 a.m. | |
| Thu | 10:30 a.m. to 2:00 a.m. | |
| Fri | 10:30 a.m. to 2:00 a.m. | |
| Sat | 10:30 a.m. to 2:00 a.m. | |
| Sun | 10:30 a.m. to 2:00 a.m. |
Utterly disappointed with what I was served at my first visit. My expectations were pretty high due to the hype around Dave's Hot Chicken but I was pretty let down. The employees were very kind but the food was pretty bland. The chicken didn't taste fresh and my fries were barely seasoned. Hopefully if I ever spin back i'll update but for now this gets a 5.5/10
Business response:
We're sorry to hear that your experience didn’t meet expectations. We strive to provide the best for our guests, and it’s disappointing to know that didn’t happen. When you have a moment, could you share more details at dhcfeedback.com? We’d like the opportunity to make it right for you.
Update: DO NOT COME HERE, CUSTOMER SERVICE SUCKS YET AGAIN! I posted a previous review talking about my experience at Dave's Hot Chicken and how they refused to give me and my fiance a free slider on the 24th for the Drake Birthday promotion after 9pm. The store contacted me and gave me a $10 food voucher redeemable at any location, which I appreciated. I went back to the 56th location today (walking 2 miles yet again) to use the voucher. I ordered a slider and tender combo, but when the cashier tried to enter the code I ha... read more
Business response:
Looks like we resent you the coupon that timed out, Ethan. I apologize for any inconvenience you faced. If you were able to successfully redeem your coupon, we kindly ask that you please update your review. Thank you and have a wonderful day.
Went for the free slider that said it was ending at 10:44, and employees said it ended at 9:00 and I was too late ??
Business response:
Please reach out to us at dhcfeedback.com so that we can make it up to you.
The line was so long today and there was no real effort on the staff's part to make the line go faster. Only taking 3-5 customers. I waited an hour and half for my chicken sandwich. The sandwich is just okay. If you want a quality chicken sandwich go across the street to Sophie's Cuban Cuisine. It is worth noting the slushy options are tasty. Inside the restaurant has no bathroom but a decent amount of seating. I wouldn't go back. The wait time was disappointing. It was obvious the staff did not want to give out the sandwich... read more
Business response:
I’m sorry to hear that the wait time and service didn’t meet expectations. Waiting an hour and a half for a sandwich is far from the experience we want for our guests, and it sounds like we could have done more to manage the line efficiently. We’re glad to know the slushies were a highlight, but we’d like to address the issues you mentioned and make it up to you. Please reach out to us at dhcfeedback.com so we can look into this further. Thank you for sharing your feedback; it helps us work toward a better experience for eve... read more
chicken was decent quality but was very expensive and really had no flavor other than salt. would not go again. I'll spent half as much and go to popeyes next time.
Business response:
Seeing a 2-star review is a sign we have more work to do. We’d like to make it up to you and show you what we’re really about. Please reach out at http://dhcfeedback.com when you can
I ordered for the first time here and normally I look for an ingredient list when ordering from new places, but couldn't find one on the Dave's website. I can't have cilantro/coriander (I'm one of those annoying people with the genetic hatred of it) but decided to take the chance and order. The moment I walked in the store, I knew I wouldn't be eating the food. It reeked of coriander in there! I call it my "lame superpower." One taste of the chicken dry rub and I had to trash the whole thing, sadly. In-store ingredient list ... read more
Business response:
I’m truly sorry to hear about your experience. This isn’t the standard we strive for, and I apologize for any inconvenience caused. We would appreciate the opportunity to make things right. Please contact us directly at http://dhcfeedback.com so we can address your concerns.
This ain't it. Ordered 2 chicken Sandwiches with fries. No cole slaw nor sauce just cheese. I told them Mild. There was too much seasoning despite that. Chicken, fries the meal was good but there's too much rub. Unnecessary. It ruined the meal. BEWARE tell them no rub might as well because I ordered Mild & there rub overtook everything.
Business response:
Sorry to hear you had a bad experience. We never want anyone to feel that way about their visit. If you’re open to it, we’d love to hear more about what went wrong. Please reach out to us at http://www.dhcfeedback.com so we can try to make things right.
I wish I took a photo of our meals yesterday but when I tell you, I took one bite and threw it away. I'm being genuinely honest I didn't even give it away to a homeless person because it was so bad. My mind was boggling with how this place is even in business, when there are so many wonderful chicken places and other eateries in the city. It was just this paprika powdered bite. The flavor was so funky and it was on everything. It was on the fries. It was on the chicken. The only thing that tasted somewhat OK was the french... read more
Business response:
I apologize for the experience you had with us. Your feedback is important, and we are committed to improving our services. Please reach out to us at http://www.dhcfeedback.com so we can discuss this further and work towards a resolution.
Was really craving a good hot chicken sandwich so thought I'd try out Dave's. Honestly, could barely eat it. Was greasy and the flavor just wasn't there. Wouldn't get again.
Business response:
Thanks for bringing this to our attention. It’s clear we need to do better. If you could get in touch with us at http://tellusdirect.com/dhc, we'd welcome the chance to make it up to you.
Dave's Hot Chicken has a 4.6 star rating with 2,307 reviews.
Dave's Hot Chicken is closed now. It will open at 10:30 a.m.