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David's Bridal
- Bridal
- Colonie, NY
About this business
Location details
1440 Central Ave, Colonie, NY, 12205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I just want to start off by saying that almost all of the ladies who work here are amazing. Katie, Courtney, Melissa, even the district manager (I forgot her name lol sorry) you guys are the best. Always so kind and helpful. There were some mistakes with my dress, and my aunts dress. They were so kind and helpful. This review is the way that it is because of one person. Matilda. My very first experience with her, (which the store knows about) resulted in me walking out of the store crying. I was 4 months pregnant. The way ... read more
Business response:
Hello Autumn. We are deeply sorry for the service you received. We would never condone rudeness from our stores and truly apologize. We have already shared your experience with the upper management team to have them address this matter further. Thank you, Ellice J.
I went in thinking I was going to take my dress home!!! I got in the dress and immediately noticed my train wasn’t there (the dress I THOUGHT I ORDERED had a long beautiful cathedral train). The warehouse apparently tagged the floor dress wrong so when it was ordered I got the WRONG dress!!!! The lady (Tara) we worked with was trying to do her best but you could tell she was TERRIFIED she was going to lose her job if she did TOO much. After them ordering the wrong dress it was decided on to alter and fix the FLOOR DRESS. I s... read more
Business response:
Hello Pamela. We would like to express our sincere apologies for the experience you've had with your dress. We want to ensure that no matter the situation we do our best to resolve it to our guests satisfaction. We have been reached out to in regards to your experience but would love to work with you directly on this matter. Please email us at DBcares@dbi.com (Attn. Albany). Thank you, Ellice J.
David's Bridal, ruining weddings one at a time. Company ordered the wrong dress because of improper tagging and didn't come close to making up for a sobbing bride. They make the mistake but YOU, the consumer, pay an enormous amount of money for it. Here, take the floor model for the same price as a custom made one, that is stretched, stained, torn and gross. The wedding dress of dreams... NOT! what a disgusting company, you only care about money, not the bride experience. DONT SHOP HERE!!!
Business response:
Hello Jen. We are truly sorry that this has occurred. We see that you have reached out to our team and will continue to assist to the best of our abilities to make things right. Thank you, Ellice J.
Always had a good expirence at David's Bridal. Always. The stylists are absolutely amazing, kind and patient. Today I went with my mother in law, to get some accessories and flower girl dresses. We specifically went today because they are having an additional 10% off your entire purchase, this is extra of you are a diamond rewards member, which I am. I never go into stores and complain about prices, I never ask for additional anything, I have never in my life been confrontational with a customer service representative or w... read more
Business response:
Hello Autumn. We are shocked to see that his occurred and cannot apologize enough. We would never condone such rudeness and will be investigating this incident further. If you still need assistance in this matter, please email us at DBcares@dbi.com (Attn. Albany). Thank you, Ellice J.
your phone system keeps kicking me off. I can't get ahold of anyone and my appointment was scheduled wrong. terrible service and I will never be using your service again.
Business response:
Hello Haley. We are so sorry to see that you are having issues reaching us. We recently updated our phone systems and that may have caused some of those problems. We are truly sorry for this and hope that you will give us another opportunity in the future. Thank you, Ellice J.
we had terrible service at this location. our stylist (name started with a g)was rude and was yelling because we pulled to many dresses for the bridesmaid to try on. the service for the bride was terrible. we told her the gown we wantes and she said they didnt have it, we looked and found it. savannah was the stylist who saved the day for us. would not waste my time going to this location
Business response:
Hello Peggy. We would like to sincerely apologize for the service you received. While we are glad that Savannah was able to step in and help, we want all of our staff to provide exceptional customer service. We apologize and will work with management to improve. Thank you, Ellice J.
Service was terrible. Not enough help. When they did help, they were rude. We were told not to pull so many dresses off the rack and I think for dropping the money that I did, I could pull whatever I wanted Off the rack. Appears like many reviews are similar.
Business response:
Hello Nancy. We would like to apologize for the experience you had with our team. While we do have certain policies our team has to adhere to, we want to make sure that we are being respectful to all of our guests. There is no excuse for rudeness and we are sorry. We will discuss this feedback with management. Thank you, Ellice J.
I went there with my daughters and bridesmaids and let just say that we did all the work.We found the dresses and the person that was assigned to her was bouncing from client to client.This was a special day and it was ruined having to run all over !!! And we had a appointment 😔
Business response:
Hello Teresa. We are deeply sorry to hear that your recent visit left you feeling frustrated. While our stylists do sometimes need to work with more than one guest at a time, we try to ensure that each guest still gets the assistance that they deserve. We are deeply sorry for not accomplishing this and will work with the management team to improve. We would love to have you all back for a better visit. Thank you, Ellice J.
I had the worst experience ever! When my "stylist" came over to me she started off with rolling her eyes....uhmmmmm excuse me!?! Then she brings me, my mother, and my MOH to our dressing room to quickly tell us that she would be going to do something else and ran off. My mom and my MOH were pulling dresses and when I needed clips so my mom could help me hold a dress closed (because my stylist decided I wasn't important enough to help AT ALL!!!) she was nowhere to be found.... she was found later with two armfuls of dresses f... read more
Business response:
Hello Taylor. We are deeply sorry that you felt rushed on your recent visit to our store. While stylist do sometimes need to take more than one party at a time, we try to ensure that our guests still get the focus that they deserve. It does not sound like we accomplished that for you and we apologize for that. Thank you for sharing your feedback. We will be sure to address this with our team. Thank you, Ellice J.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.6 star rating with 5,880 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open at 10:30 a.m.