This profile has been claimed by the business owner or representative.
David's Bridal
- Bridal
- Colonie, NY
About this business
Location details
1440 Central Ave, Colonie, NY, 12205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Horrible experience when I went to try on wedding dresses. Let’s just say I left hating my body. But this review isn’t about that. My best friend is getting married July 31 and her experience has not been good. Apparently you have 7 days to return your dress when you order one even if you are ordering it and don’t receive until after 7 days. My friends dress showed up ripped. We are both brides on a budget and deserve better than this. When she asked if she could get a non ripped one they told her since it came from t... read more
Business response:
Hello Brittany. We are shocked to see that this occurred and would like to sincerely apologize. So that we can look into this matter further, please have the bride email us at DBcares@dbi.com (Attn. Albany) with more information. thank you, Ellice J.
we had an appointment and when we walked in it was like no one had a clue who we were or why we were there. They acted like we talked into a taco shack to try on dresses. Ther were supposed to have some dresses pulled for us, of course they didnt. Wasn't attentive to the bride what so ever we had to help her do everything (not complaining about having to help her) when I called about my dress they had no idea what dress or size I was talking about and when I got upset (which I think any person would at this point) she told ... read more
Business response:
Hello Nina. We would like to apologize for your recent experience. We want to create an experience that is organized, professional, and well assisted. We are sorry for falling short of doing so and will discuss this with management. Thank you, Ellice J.
Terrible service. Walked in lady was rude and nasty and made a start to dress shopping awful. Thankfully we found xenas bridal to make my day so much better. Will never go back here
Business response:
Hello Brittany. We are deeply sorry for the level of service you received during your time with us. David's Bridal is committed to providing all of our guests with professional and enthusiastic service and we apologize for not accomplishing this. We will be sure to share your feedback with management. Thank you, Ellice J.
Went there for a brides maid dress after going to one in Massachusetts so I already knew my size and had an idea of style. When I walked in and told the lady what I wanted to try on she looked at me and said "You are not allowed to do that". When I asked why she just said I wasn't. How Rude!!
Business response:
Hello Mackenzie. We are shocked to see that this occurred and would like to express our sincere apologies. We would like to look into this further and invite you to email us at DBcares@dbi.com (Attn. Albany) with more details. Thank you, Ellice J.
I went to David's Bridal on two different occasions and was not impressed. The first time was to pick out a wedding gown and my stylist basically let me roam the collection by myself and left me to try them on by myself. When I didn't like any of them I just tried on and needed more she was no where to be found to help she was to busy helping another person who she wasn't even the stylist of to the point that it took me 3 hours to find a dress. I only found the one I did because after over an hour of being at a stand still... read more
Business response:
Hello Rhea. We are upset to hear that you felt mislead by your consultant. Our staff should be providing accurate information as well as professional service to all of our guests and we apologize that this did not occur. We will be discussing with management to ensure that all our teams are upholding company standards. Thank you, Ellice J.
RecommendedMy experience the 10+ times in 5 months that I have been into Davids bridal in colonie NY would be a 1 star review if it weren't for the sweet gems Hemawattie & Kay Sasangan!!! These girls fix every other employees mistake, they go above and beyond, they fix any problem you have.....and all WITH A SMILE ON!!! I cannot even tell you how many times I went into the store to have a random employee mess up my account, or say they will put new info into the computer and NEVER ACTUALLY DO IT, all to have these 2 managers fix it all... read more
Business response:
Hello Holly. We are disappointed to hear that your experiences with us have not been better. We strive for exceptional service from all of our team members and we apologize for not accomplishing that. We are thrilled however that Hemawattie and Kay have gone above and beyond to make things right for you. Please let us know at DBcares@dbi.com (Attn.Ellice/Albany) if you need any assistance moving forward. Thank you, Ellice J.
RecommendedExtremely busy day of prom shopping and everyone very friendly and accommodating. Thank you
Business response:
Hi Stephanie! It makes us so happy to hear that even on a busy day, we are still providing great service. Thank you for sharing your experience with us! Best wishes, Ellice J.
Wow gotta love that I was sold a dress that had a huge stain on it that was not noticeable until the flash of a camera went off. Call this location and I'm told you can't help me. This dress has sat in the bag since the day I bought it untouched and now I'm out the money I paid for a crap dress.
Recommendedour daughter was stressed when she got there,but the attendant there made her feel like a bride to be. it was hard being on facetime through the whole thing being stationed in Korea but the bridal attendant made it all COME together. thank you David's Bridal.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.6 star rating with 5,880 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open at 10:30 a.m.