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David's Bridal
- Bridal
- Colonie, NY
About this business
Location details
1440 Central Ave, Colonie, NY, 12205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Business response:
Hello Kyra, we are so sorry to hear that you are unhappy with our services. We apologize for not being able to provide you with a 5 star experience. So that we can learn more and further assist you, please email us at DBCares@dbi.com (Attn:Steven E). Thank you, Steven E
Business response:
Hello Skyler, we are so sorry to hear that you are unhappy with our services. We apologize for not being able to provide you with a 5 star experience. So that we can learn more and further assist you, please email us at DBCares@dbi.com (Attn:Steven E). Thank you, Steven E
I had purchased a dress for my sister for her big day and since day one has been the worst experience. I had called a few times stated they would call me back and waited and nothing called Again a few hours later and got a nasty tone from kate. My sister went in to see if her dress was cleaned As promised 2 weeks ago. Kate went in the back and started bad mouthing us and was over heard by another bride that my sister was with as she was trying on her dress. I dont think its policy to downgrade your customers. She comes out ... read more
Business response:
Hello Linda, we are so sorry to hear that you and your sister are disappointed with your visit with us. We cannot apologize enough to hear of your recent experience at our Albany location. We will be sure to share your feedback with our executive team to make sure this does not occur again. Thank you for taking the time to share your experience with us, Steven E.
I was there for my girlfriend (the bride) trying on bridesmaid dresses. Firstly, 1 dressing room for 8 girls is absolutely ridiculous. 2nd the young lady helping us was extremely awkward and didn’t seem confident in some of the things we needed. I understand it’s a Saturday morning which is extremely busy but be more accommodating. None of us ended up ordering our dresses. We were so disappointed.
Business response:
Hello Ronni, we are so sorry to hear that you are disappointed with your visit with us. Here at David's, we pride ourselves on providing exceptional customer service. It doesn't seem as if we meet that standard with you. We will reach out to the store to share your frustrations. We would love to have you back to provide you with a much better experience. If you are interested, please email us at dbcares@dbi.com(Attn Steven E.) Thank you, Steven E
I was told to come back later in the day to try on one dress. When I said I lived an hour away the woman replied, “Well that’s too bad, isn’t it?” All I needed to do was figure out what size I was and place an order. That place is such a circus full of the rudest people I’ve ever met. Apparently not much has changed since I bought my wedding dress there four years ago. Never again.
It was my first time ever shopping for a wedding dress. I honestly didn't expect to go home with one. I just wanted to get a feel of it before I really made a decision. Anyway I found a beautiful dress that I decided was "the dress" and was so excited. I got to the cash register and was then told that my dress was a "clearance/sale" dress. At the time I saw it had a discount but I didn't think much of it. This is when the consultant informed me that this dress could no longer be ordered and that it would actually be a sample... read more
Business response:
Hello Melissa, we are so sorry to hear that you are unhappy with our services. We will be sure to pass along your concerns. If there is anything more we can assist you with please email us at DBCares@dbi.com (Attn:Ciara D.) Thank you.
Rude when I checked out, did not listen to what I want, I felt rushed... they were upset that I did not want to decide on a dress that day. People kept walking through where I was trying on my dresses. I WILL NOT be coming back (at least to this location) for my dress or my bridesmaids.
Business response:
Hello Kaylee, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. We hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment and visit one of our other locations or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com (Subject: Attn: Ciara D. ? (Insert City/Stor... read more
When a sales clerk and manager lookup a price and quote your dapughter the price, then when she is checking out inform her they punched in the wrong numbers and raised the price by another $500.00. Writing corporate! You should be ashamed of yourselves.
Business response:
Hello Cris, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. We would appreciate the chance to rectify this situation. Please email us at dbcares@dbi.com (Subject: Attn Ciara D). Best wishes. Ciara D.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.6 star rating with 5,880 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open at 10:30 a.m.