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David's Bridal
- Bridal
- Colonie, NY
About this business
Location details
1440 Central Ave, Colonie, NY, 12205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Exactly a month before my wedding my dress was a disaster after alterations since they had ordered my dress two sizes bigger than what was agreed. I know bridal sizes are weird and run different. But in this particular designer my measurements fit a 4 top and 8 bottom. So I was going to get the 8 for my hips and have the top altered to a 4. Somehow I got a 12. You know, after I had paid for the dress and now the size 8 was out of stock indefinitely. I was assured alterations could fix it, but boy were they wrong. I ended ... read more
Business response:
Hello Ashley, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We will be sure to share your experience with our executive team. Thank you for taking the time to share your experience with us, Steven E.
I went in for my dress and they were accommodating and helpful. I went back to pick something up and the employees just looked at me- I tried to get someone's attention and was ignored. I stood at the check in desk for 10 minutes before someone came over and told me that they didn't have time to help me look - I WAS THERE TO PICK UP SOMETHING, no on even asked me. I called today to set up my dress appointments and the woman in the alterations department basically yelled at me when I asked her what days they do alterations th... read more
Business response:
Hello Rochelle, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We will be sure to share your experience with our executive team. Thank you for taking the time to share your experience with us, Steven E.
I just wanted to share an experience with the rest of you, so hopefully it doesn’t happen to anyone else! About 10 months ago I started look for my dress, I had found one at David’s bridal, they only carried it in Champagne they said but I wanted white. In order for me to see the dress I had to buy it. Taking the chance I did, I ended up liking the white a lot, however when I ordered it I told them I needed an size 8 they push and pushed me to go for the 10 so I took there advice and did. The dress ended up being a little b... read more
Business response:
Hello Nicole. We would like to apologize for any frustrations that we may have caused you. We would like to look further into your situation and help find a resolution to your issue. Please email us at Dbcares@dbi.com (Attn. Steven E), so that we can gather more information and further assist you. Thank you, Steven E
If I could give this particular location a negative rating, I would....From one bride to another or any future brides, DO NOT GO HERE! Starting off, I had booked a time slot online weeks in advance for the appointment. Being new to the surrounding area, I called a day before the appointment to verify their location only to find out they didn't have my appointment booked, so I made an appointment on the phone with an associate. We walked into the appointment and found out I had two reservations listed under my name, the one... read more
Business response:
Hello Angela, we are so sorry to hear that you are disappointed with your visit with us. We cannot apologize enough to hear of your recent experience at our Albany location. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
Treated terribly this morning. I was in a room that I was PUT in and then spoken to by another sales lady because “I wasn’t supposed to be in”... even though I believe she put the sign on the door AFTER I was already in there. Absolutely disgraceful. I won’t go back.....
Business response:
Hello Jayne, we are so sorry to hear that you are disappointed with your visit with us. We cannot apologize enough to hear of your recent experience at our Albany location. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
Absolute worst service ever and not enough choices size wise. We had an appointment and you wouldn't have even known. Our consultant first never really greeted us then after we took it upon ourselves to try on tells us she is on the other side so we ended up needing to move dressing rooms. Then after we move she was never around. I had a few questions because there was not one flower girl dress in size 5 which is my daughters size and the rest I liked were size 8 but I couldn't find our consultant and actually forgot which o... read more
Business response:
Hello Dee Dee, we would like to take the time to apologize for the lack of service you received on your recent visit to our store. Our number one focus is our guests, and we apologize if this is not what you experienced during your visit. We appreciate you bringing this to our attention, and we will be sure to let our management team know so that we make the proper adjustments. Thank you, Steven E.
The absolute worst. Avoid shopping for your special day at all costs. I never received an email or phone call saying that my dress was in, so they had it shipped and left without anyone signing for it.. over $1000 and no communication. For my bridesmaids.. they ordered the completely wrong dress, one that they didn't even try on. When it was time to pick them up they were told the one they wanted was discontinued... no one knew what they were doing at any of the 3 appointments for trying on dresses I attended (mine and two f... read more
Business response:
Hello Kelsey, we are so sorry to hear that you are disappointed with your visit with us. We cannot apologize enough to hear of your recent experience at our Albany location. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
The staff was very pushy! I’m not buying a car, lighten up.
Business response:
Hi Kwin, we are so sorry to hear that our team disappointed you during your recent visit to our Albany store. Thank you so much for taking the time to share this feedback with us, so that we can improve on the service we offer. Thank you, Steven E
This place is a disorganized mess full of rude people. It was a Wednesday afternoon so the store was not busy. I was in shopping for a bridesmaid dress and my appointment was for 12:30. Nobody came over to assist me until after 1. By that point I had pulled a couple dresses from the rack and the consultant Maia had come over. She seemed stressed and annoyed with me and was overall unhelpful. There were no sizes available in most of the dresses I tried on and I was told it would take 16 weeks for an order to come in. Ridicu... read more
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.6 star rating with 5,880 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open at 10:30 a.m.