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David's Bridal
- Bridal
- Colonie, NY
About this business
Location details
1440 Central Ave, Colonie, NY, 12205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Came in to look at dresses on what I thought was going to be a nice day with my sisters to get ready for my sister's big day. The line was out the door with people waiting to be checked in because so many people were scheduled at the same time. Was told we had to make an appointment 3 hours out in order to even try one on which should be specified on the site that you have to make an appointment to do so. We arrive promptly for our appointment and then have to wait another hour to even see a consultant who then directs us to... read more
Business response:
Hello Veronica, we are so sorry to hear that you are disappointed with your visit with us. Here at David's, we pride ourselves on providing exceptional customer service. It doesn't seem as if we met that standard with you. We will reach out to the store to share your frustrations. We would love to have you back to provide you with a much better experience. Thank you, Steven E
Came in to find a bridesmaids dress. Was given the consultant Tracy. Did not like her at all! She was very demanding, lack of attention to not only me but to my boyfriend and gave me both dresses & shoes that did not fit even after I told her my size. On the other hand, Adidjra (?) was VERY nice, helpful and made sure I had everything I needed & wanted.
Just picked up my dress that I paid over $1,000 for and it was handed to me in a plastic bag. They said I’d have to pay to get a garment bag. To top it off I tried it on and Tracy (someone working) offered to help zip up my dress and had the nerve to ask me if I was sure it was my size 😡😡
Business response:
Hi Arianna, we are so sorry to hear that our team disappointed you during your recent visit to our Albany store. However, our dresses are stored in the standard bag, unless the garment bag is purchased. We will be sure to share your frustrations with our team. Thank you so much for taking the time to share this feedback with us, so that we can improve on the service we offer. Thank you, Steven E
wrong size dress ordered. long story was not satisfied at all
Business response:
Hi Ellen, we are so sorry to hear that our team disappointed you during your recent visit to our Albany store. Thank you so much for taking the time to share this feedback with us, so that we can improve on the service we offer. Thank you, Steven E
The service here is terrible. They ordered my best friends wedding gown in the wrong size and couldn't alter it to fit the way it was designed to fit.
Business response:
Hello Carrie. We are shocked to hear about your experience and would like to apologize. We would like to investigate this further and invite you to email us at DBcares@dbi.com (Attn.Store Location) so that we can do so. Thank you, Steven E
DO NOT GO TO THIS STORE !!!!!!!!! They screwed up my order and I’m return are giving me store credit!!!!!!! I don’t need or want your credit. I want some of my money back. Totally got screwed. I do not recommend this store at all.
Business response:
Hello Melissa. We would like to apologize for any frustrations that we may have caused you. We would like to look further into your situation and help find a resolution to your issue. Please email us at Dbcares@dbi.com (Attn. Steven E), so that we can gather more information and further assist you. Thank you, Steven E
Terrible customer service, can’t price match to the David’s Bridal website, awful to deal with.
Business response:
Hello Addy, thank you for your feedback. We apologize for the less than satisfactory service. We will be sure to pass along your concerns. Thank you, Steven E
Shocked at the lack of professionalism here. Stopped by with my family hoping to look at wedding dresses for my wedding. The manager, Kay, says to employee while I’m standing there “were not taking walk in todays, please don’t take a walk in today. Don’t do that to me” So extremely rude and unprofessional. This is supposed to be a special experience picking a wedding dress. Mine certainly won’t be picked from here.
Business response:
Hello Marissa, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We will be sure to share your experience with our executive team. We would love to have you back to provide you with a much better experience. Thank you for taking the time to share your experience with us, Steven E.
They can start by firing the employees they now have, and get new more accommodating, polite, and helpful people.
Business response:
Hello Dan, thank you for your feedback. We apologize for the less than satisfactory service. We will be sure to pass along your concerns. Thank you, Steven E
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.6 star rating with 5,880 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open at 10:30 a.m.