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David's Bridal
- Bridal
- Pittsburgh, PA
About this business
Location details
6525 Robinson Centre Drive, Pittsburgh, PA, 15205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
One very disappointed customer… I’ve been waiting for a follow up survey after our appointment this weekend but haven’t received one. We went to the store for my maid of honor. Prior to going we basically had a dress in mind from searching the David’s bridal website. We arrive at the store and had to wait 10 minutes or more before someone acknowledged us. No really a problem because the greeter was on the phone with a client scheduling. After the fact and our total experience though, she could have asked the call to hold a... read more
When I first went into this store the staff was more then helpful. The sales woman Colleen was very helpful to my mother and I on finding last minute dresses for my brother's Wedding. When I tried on the dress I purchased, I simply had it on not even 5 minutes. I did not inspect every dress I had tried on. I believe I tried on 3 or 4 dresses at this location. When I made my purchase, the clerk had told me I had 7 days to return the dress if I changed my mind and get a full refund. If I were to bring the dress back after the ... read more
Business response:
Hello Katie, we cannot apologize enough for the service you received during your recent visit with our Robinson location. Our goal as a company is to provide exemplary service to all of our guests and it hurts us when we hear that we did not accomplish that. Thank you for sharing your feedback, our team will be sure to address this behavior with our corporate team. DBI
Completely disappointed with my experience here. The alterations were done so poorly. I complained about them at pick up and was told that they weren’t going to do anything about it. I forwarded my complaint on to management.. it took them a week and several follow up e-mails to get ahold of me after I was promised I’d hear something days prior. Their fix was to reimburse me for the bra (because it was the wrong one - their staff picked it out) and $50 because the hem line wasn’t “standard.” I asked what it mattered if ... read more
Buying a dress there is fine. But the alterations department just wants your money and doesn’t want to do anything you want done to your dress. Each time I asked for something to be done to my dress, they had to “think it over” or ask someone else in the department. Not to mention, they told me the back of my dress “looked fine” when my corset was clearly hanging out the back of it. I paid $600+ to be unhappy about my dress and had to take it somewhere else to be fixed. Absolutely horrible experience and wouldn’t suggest any... read more
Business response:
Hi Emily, we are saddened to see that you are not happy with your alterations experience. Our team would like to hear more about your experience, please send us an email to dbcares@dbi.com (Attn: city/location) with more details so we may assist you further. Thank you, DBI
all of my appointments there were double booked, we even tried rescheduling after standing around waiting for an hour and still was double booked, we finally get 3 bridesmaids dresses ordered, when they came in we scheduled an alteration appointment, which again was double booked, we had to stand there and wait for another customer to be fitted. one of the bridesmaids dresses was the wrong dress. we was told the alterations would be $210+tax which is absolutely insane since we only paid $130 for the dress. we then talked to ... read more
Recommendeda few months ago i visited here and everything was going against us. covid, scheduling, and the power went out! Connie, was a dream though. she worked with us through it all. she helped me find the dress i’d never even thought about, honestly. she helped me “bling it out”. she found a gorgeous belt accessory and an incredible veil to match every detail. my girls all found the most beautiful bridesmaids dresses and their own belts to sew in. i couldn’t have had a more memorable day here. Connie if you ever see this, thank you... read more
Business response:
Hi Faith, we are so glad Connie was able to provide you with an excellent customer service experience. Best wishes, April B.
It was the worst experience I have ever had in a store. The girl that was assigned to us (Noelle) seemed too pushy. She rushed us around. Couldn’t even go out and look through the dresses ourselves really without her freaking out because we touched something (stupid Covid). Then 2 of my bridesmaids found their dresses, which was great, but one needed a larger size. She then told her that they couldn’t order it online but my bridesmaid could call another store when she got home and order it from there. (No we drove about an ... read more
Business response:
Hello Kandace, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. I hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. To further discuss this matter, please e-mail us at: dbcares@dbi.com with ATTN April B.in the subject line. I will be sure to share your experience with our management team so that we can improve our service. Than... read more
Recommendedthe staff is extremely friendly and very willing to help you with all your dress needs and accessories.
Business response:
Hi Sonya, we are so glad our team was able to provide you with an excellent customer service experience. Best wishes, April B.
they just screwed over the maid of honor of my daughters wedding. the wedding was postponed due to Covid 19 and she no longer can be a part of the wedding. she was not able to pick up the dress that was bought, but they will not give her any money back. we will never go there again.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.8 star rating with 5,168 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open at 10:30 a.m.