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David's Bridal
- Bridal
- Pittsburgh, PA
About this business
Location details
6525 Robinson Centre Drive, Pittsburgh, PA, 15205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I've been to this location a few times and never had an issue previously, then most recently I've been extremely disappointed and will not be shopping at DB anymore. The staff was uninterested this time around and just left me or my bridal party with their dress(es), didn't offer assistance with getting big dresses on unless you asked. The first time I came here it was amazing since the woman helping me slid my dress over my head and helped me back out and even laid the train out to see how long and pretty it was. We did not... read more
Business response:
Hello Amara. We are upset to hear that your recent experience with us was not as enjoyable. While we do have our return policy printed on our receipts, we also want our staff to be verbalizing this to our customers. Our goal is to provide consistently great service and we apologize for not doing so. We genuinely appreciate the feedback of our guests as it allows us to see where we need to improve. Thank you, Ellice J.
I am a bride to be and recently visited David’s Bridal in Robinson PA. It is very unfortunate that I have had nothing but a frustrating time while getting my wedding gown. Everyone says it’s suppose to be the time of your life & fun. I have to say I have had the opposite feelings while dealing with this particular store. The day of my appt I was a given my consulatant who seemed to be new to the store. She was friendly but not overly friendly nor very helpful. My bridal party traveled to David’s Bridal with me to help with... read more
Business response:
Hello Kayla, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
The only reason I gave 2 stars instead of 1 is because of the store manager Ashley and stylist Annie. I am my sisters maid of honour (proudly I might add). She has had 3 trips to this store. 2 of those 3 the store didnt have her wedding dress saved to her profile! Luckily she keeps her recipe on her at all times and they were able to qoute "find it" talk about not 1 heart attack but 2 for the bride! (Thank you again Annie for fixing that issue once n for all, your a doll) this past Saturday (feb 3rd) we had an app at 2 for b... read more
Business response:
Hello Michael, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with the bride further to address these concerns. If interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
Absolutely horrible. I don't know about all David's Bridals, but especially this one.!!. I found my dress there the ending of December, put a deposit down to hold it for 2 months. Went back in, in early January to put it on again for other people to see. When we got there, they had no idea what I was talking about because they never registered my dress to my name... and questioned me as to if I was sure it was there store I went to and not a diffrent one.They said they don't usually hold dresses for that long. "Usually only ... read more
Business response:
Hello Alex, thank you for taking the time to provide us with your feedback. Your response will be used in training and coaching to ensure we do not fall short of exceptional service in the future. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with a once in a lifetime moment. Thank you again for your feedback, we will be sure to share it with our management team. If you need any further assistance, please email us at Dbcares@dbi.com (Attn: April B) Best wishes, Ap... read more
Dress was beautiful, but alterations were a nightmare. So expensive, and no one told me how much it was going to be until there were pins already in my dress. Ridiculous price for items that didn't need done. Never go there for alterations!!!!!!
Business response:
Hello Erin. We are sorry to hear that our alterations costs were not what you were expecting. At David's Bridal we try to stay competitively priced so that we can best suit the needs to our guests. Our team would like to apologize for the lack of communication you had from our store. We strive to keep our guests well informed every step of the day, and unfortunately we did not provide that for you. We will be sure to share your experience with our team to ensure it will not happen again. Thank you, April B.
I ordered my bridesmaid dress and was told I would get $20 off since the bride purchased her dress there! Well they were also having a $20 off sale so I thought GREAT even better until I was told it was one or the other not both. Please tell me what incentive you give brides to choose their bridesmaids dresses there if anyone can just come during the $20 off sale and get it for the same price. Also, they called me and asked me to pick up my dress soon and I said I couldn’t make it by then so they said they should ship it! Gr... read more
Business response:
Hello Trisha, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B.
I had to call and follow up on my dress. I was told it would be in by end of August so when it wasn't I called only to find out that it was never ordered...and that i would not have a dreas for my best friends wedding. Who tells the bride that 1 out of 8 bridesmaids wont have a matching dress fkr their wedding?! This went on for days. Finally i got a call that went from "you wont have a dress for the wedding" to "we will have you a dress in 4 days or less". Hmmmm � Thank god i called and took it upon myself to call. I was a... read more
Business response:
Hi Cassandra, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. April B). Best wishes, Jessica H.
Worst customer service ever!! Brides please, please don't get anything from this place. My sister got her wedding dress here and all the bridesmaids dress. One of the girls in the party gained a little weight and couldn't fit into her dress anymore. We went up to exchange the dress and they refused to do that, said it had to be within six months to exchange the size. Not only did this girl already feel depressed about gaining weight but now she had to buy another dress for $180 and a completely different one at that. Thi... read more
Business response:
Hi Jacqueline. We are saddened to see that you were not happy with our company return/exchange polices. At David's Bridal we are always looking for ways to better our customer experience and will be sure to forward your feedback to the appropriate teams. Thank you, April B.
My sister and I went yesterday to look for my brides maid dress and to find her veil and shoes and to find my neice a flower girl dress. The lady helping us (I don't want to mention her name) was not very help full and had a bad attitude. When I was trying on my dress she just stood in the corner and stared at me and barley talked, my 7 year old neice and sister zipped up my dress half the time. My sister brought me other dresses to try on not her . My sister found most of the flower girls dresses and sizes that would fit my... read more
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.8 star rating with 5,168 reviews.
When is David's Bridal open?
David's Bridal is open now. It will close at 7:30 p.m.