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David's Bridal
- Bridal
- Pittsburgh, PA
About this business
Location details
6525 Robinson Centre Drive, Pittsburgh, PA, 15205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
My brother is getting married in September. I took my 2 little girls in to get their flower girl dresses. I understand that a flower girl isn't as important as a bride and the consultant made us feel that way. Anyway I showed the girl the dresses the bride wanted and they didn't have it in the store. So I was told they would look to see if they could order it. (I never did find out if that dress was available) Well while we were waiting, the consultant took a bride into a fitting room and completely ignored us. My brothers ... read more
Business response:
Hello Stephanie. We would like to apologize for not providing you with better service on your visit. We want all of our stylists to be attentive our our guests needs, and we are sorry for not doing so. We would love to have you back for a more personal experience. Thank you, April B.
The staff was nice, but was forced into buying an $80 bra so my dress could get altered. A bra in which, after wearing twice, the hooks started to come out of the fabric.
Business response:
Hi Kristin, we are sorry that your visit with us did not meet your expectations. We at David?s Bridal are committed to offering quality products and service. We appreciate your feedback and will share it with our teams so that we can grow from it. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn April B City/Store Location) Best wishes. April B.
As a bride you want to be treated like a bride. You should feel special, I mean this is the biggest day of a girls life! I had made two different fitting appointments! I went online and created an account, added dresses that I liked and wanted to see at my appointments. You would think they would have access to view your account before you get there, so they can be ready. But no! I wasted more time showing them dresses I selected and reshowing them that cut into my appointment time! They are very unstaffed, they don't ma... read more
Ordered my gown over a month ago with a promised date of April 22 called on that date and they said it wasn't there a week later called back still no clue where it's at. May 2nd and I'm still waiting glad I didn't wait to the last minute to purchase it
Business response:
Hello Tiffany, we apologize for your frustration. We would like to reach out to you regarding the details of your purchase. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn April B City/Store Location) Best wishes. April B.
Sarah E was just wonderful at the Robinson Davids Bridal. My daughter was able to say yes to the dress thanks to Sarah and her expertise. The whole experience was wonderful. �
Business response:
Hello Lynn, thanks for sharing your experience! We are so glad that Sarah was able to provide your daughter with exceptional service at our Robinson location. Thanks for allowing David's Bridal to be a part of the important memories you share. We would love to see how beautiful your daughter looks in her dress, and encourage you to visit our Facebook page and post pictures from the big day! Best wishes, April B.
When I went in to pick up the "brand-new dress" that I had ordered I received a dress that was a size too big and had clearly been worn and or tried on previous times. The manager there Kimmy was less than happy about the situation and took it out on me? They agreed to return my dress and get me a brand-new dress in the correct size and she made it seem as though it was my fault. I am very disappointed and still do not have my new dress! All I can say is it better be in soon and it better be the correct size this time and "... read more
Business response:
Hello Karla, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn April B City/Store Location). Best wishes. April B.
Two years ago my oldest daughter purchased her wedding dress at the David's Bridal in Monroeville, PA. The experience was wonderful with such delightful and helpful staff. My sister-in-law purchased her wedding dress last year at the David's Bridal in OH and also had a great experience with very friendly staff. My middle daughter is getting married in October of this year so we of course decided to go to David's Bridal for our wedding needs, based on prior experience. We chose David's Bridal at Robinson Town Center becau... read more
Business response:
Hello Kristy. We are deeply sorry to hear that your recent visit left you feeling uncertain. We at David's Bridal strive to create a wonderful experience for all of our guests and we did not live up to that standard for you. We would love to have you back for a more personal experience. If you would like to do so, please email us at Dbcares@dbi.com (attn: April B) so we can set up a comeback appointment for you. Thank you, April B.
This place is very unprofessional. I am the bride and I took my bridesmaids to find dresses. It was still early so they picked out their dresses and sizes. The ladies said they would keep our information so that when we were ready to purchase it would be a simple transaction. Well that was not the case. My girls went back to pay for their dresses and NOONE's information was saved. So basically because we did not pay THAT day, they simply trashed our information as we were not going to pay. Thanks for making my experience and... read more
Business response:
Hello Ashley, thank you for taking the time to provide a review of your visit. This is not the type of service we expect to provide for any of our guests. This is very concerning to us and we will be forwarding your feedback to our management team for further action. If you would like to discuss this issue in greater detail please email us at dbcares@dbi.com (Subject: Attn Ross A). Have a great time at your event and hope to hear from you soon. Ross A.
I felt bad for Jamie...she was trying to help many clients all at the same time when there seemed to be plenty of other help. I'm not sure how they work it either. The rooms still had dresses hanging in them from the past clients. I felt crowded in the area we all were in so Jamie could try to accommodate us all.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.8 star rating with 5,168 reviews.
When is David's Bridal open?
David's Bridal is open now. It will close at 7:30 p.m.