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David's Bridal
- Bridal
- Pittsburgh, PA
About this business
Location details
6525 Robinson Centre Drive, Pittsburgh, PA, 15205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
My best friend put her wedding dress on layaway a few months ago. She has it more than halfway payed off but due to the virus she has no income now so she is struggling to find money to pay the rest before the deadline. She called and spoke to a very rude customer service rep to explain her situation and they just told her it’s policy and threatened to take her dress off of layaway. This is ridiculous and I think David’s Bridal should be more understanding considering the current situation of the world right now.
I understand that places were not prepared to close for Covid-19, but I would appreciate more respect after spending a large amount on my wedding dress and alterations. Because of the store closure, my dress was shipped to my house in a Home Depot box. My dress was left on my porch, no requirement for signing to receive my package. It's raining out, thankfully it's my day off and the box was not on my porch left out to the rain for too long. There wasn't even any plastic protecting my dress from the weather. For future refe... read more
Business response:
Hello Jacklyn, thank you for sharing your feedback. We would like to apologize that you are not 100% pleased with our store. We apologize for the frustrations that we may have caused you. We will be sure to share your feedback, so we can revise the shipping packaging. Your comments will help to grow as a company. Please reach out to us at dbcares@dbi.com, if you need assistance in the future. Thank you, Steven E.
The shopping experience was wonderful, sadly though when my son’s wedding was unexpectedly canceled, the service stopped there. I called the store to see about getting the order stopped. The girl on the phone told me it was not a problem, to bring the original receipt, the preservation kit that was purchased and the original form of payment and I would receive a full refund. It had only been 2 weeks since purchase. After driving 2 hours to return to the store, I was informed by the manager that the preservation kit was not ... read more
Business response:
Hello Donna. We would like to apologize for any frustrations that we may have caused you. We would like to look further into your situation and help find a resolution to your issue. Please email us at Dbcares@dbi.com (Attn. Steven E), so that we can gather more information and further assist you. Thank you, Steven E
I have similar experience as Lisa Micek below. Horrible experience with alterations dept! Lisa below stated "Do yourself a favor and call around and ask for prices first because if not they will completely take advantage of you!" Let me tell you, David's Bridal's alterations esti estimates mean nothing. On March 10th I bought my daugher a prom gown there for close to $300. It needed some alterations, I'd have rather she got one that didnt need alterations because it drives the cost up, but that's the one she loved..so Vera c... read more
Business response:
Hello Vicki. We are sorry to hear that our alterations costs were not what you were expecting. Our team would like to apologize for the miscommunication and negative experience you had from our store. We strive to keep our guests well informed every step of the day, and unfortunately we did not provide that for you. We have since shared your experience with our management team to ensure this experience will not happen again. Thank you, April B.
It’s a shame the manager of the store this afternoon had zero people skills. The girl at the door and the girl who helped me try on dresses were wonderful. Issues at checkout were followed by a manager with an attitude problem. She should probably follow the example of her employees.
Business response:
Hello Jenna. We would like to apologize for the less then professional service you received on your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with a once in a lifetime moment. Thank you for your feedback, we will address it with the appropriate team. Thank you, April B.
We arrived at David Bridalsat 6:03pm this evening, and the associate was escorting a customer out the store. We were standing to go in the store and the associate saw we were standing there. She didn't acknowledge us. She didn't ask how can I help you. She didn't say, we're closed and these are our hours. She put her head down and closed the door in our face and locked it. I was taken aback with the lack of her customer service skills.
Business response:
Hello Kaye. We would like to apologize for the less then professional manner in which staff interacted with you during your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with quality service. Thank you for your feedback, we will share it with our team to ensure a better experience in the future. Thank you, April B.
Just went to David’s bridal (Robinson) for a homecoming dress. Sale rep was very helpful and and saw that we liked the dress and said .. it’s a good deal, beautiful dress and it’s 20% off. So my daughter said - sold. We get to the register, she apologies and states only dresses on that rack with the code 24 are 20% off and she apologized but said, since they are all on the same rack, there are a group of them above the sign and , they all are similar dresses- I will ask my manager to take the discount off. Well the manager... read more
I bought my dress for $550 plus tax. I was told it wouldn’t need much alterations. Fast forward to my alterations appointment at David’s bridal in Robinson and the alterations lady was so rude! She even left the back room and said she would be back in 5 minutes when I said I wasn’t sure I wanted a bustle. She tried to rack my price up from the second I walked in there telling me what I had to have done and then the manager caught a few things that the alterations lady missed! They seriously was trying to charge me 226$ for a... read more
Business response:
Hello Lisa. We are sorry to hear that our alterations costs were not what you were expecting. At David's Bridal we try to stay competitively priced so that we can best suit the needs to our guests. Our team would like to apologize for the quality of service you have received from our alteration appointment. We strive to keep our guests well informed every step of the day, and unfortunately we did not provide that for you. We will be sure to share your experience with our team to ensure it will not happen again. Thank you, Ap... read more
The experience inside the store was great. We were well taken care of but unfortunately whenever it was time to put our dresses on the morning of the wedding, one of the bridesmaids dresses was broken. In order for the dress to be zipped up we could only zip it halfway and then literally had to sew the bridesmaid into the dress. It was a huge set back and not a good thing to have to come across.
Business response:
Hello Sarah, thank you for taking the time to provide us with your feedback. We are very sorry to hear you are having this experience. We would love the chance to talk with your further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.8 star rating with 5,168 reviews.
When is David's Bridal open?
David's Bridal is open now. It will close at 7:30 p.m.