This profile has been claimed by the business owner or representative.
David's Bridal
- Bridal
- Columbus, OH
About this business
Location details
Easton Gateway, 4187 Worth Ave, Columbus, OH, 43219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
David’s bridal has awful customer service. Ordered a dress in the size they told me and it came way too small and with a large tear. They refuse to repair or even replace the dress that their associate sold to me in the size and is damaged.
Business response:
Hello Skyler, we are very sorry to hear that you were disappointed with your experience. We would love the chance to talk with you further to address these concerns. Please contact us at dbcares@dbi.com (Subject Attn. City/Store Location) Thank you. DBI.
ATTENTION!!!!! PSA Buyer beware David's bridal has a 7 day refund policy on garments from date of purchase even if your dress takes 4 months to receive so what happens if it arrives and is the wrong size, color and coming apart,mind you it was shipped and balled up in a bag, they can't even afford a box? You can only exchange or get a store credit, so you need to exchange because your the maid of honor and you can't go down the aisle NAKED, so you exchange dress for correct size and that one won't be here for 4 months eit... read more
Bad experience from the start. Rushed four of us through our dress selection when we had an appointment scheduled . 3 of our dresses didn’t have tags-which became a problem later The dresses had been tried on by so many people they weren’t in very good condition and still asking full price During the 7 day return period I was in quarantine but David’s would not honor a return even tho it was impossible and irresponsible for me to go into their store . I was just 4 days past the return period My friend had purchased a dres... read more
One of the worst experiences I’ve ever had with a business. I was in 3 weddings this year, in August, September and October. I ordered all 3 dresses from the Easton location back in February. All in a size 14. My August dress arrived 10 days before the wedding... in a size 4. Both the other dresses were size 14... and this one was a 4. The store manager here was NOT helpful whatsoever and I spent HOURS in the week leading up to my best friend’s wedding trying to hunt down a dress. In the end, I had to make do with a comple... read more
Business response:
Hello Kiley, we would like to apologize for any frustrations that we may have caused you. We would like to look further into your situation to address these concerns. Please email us at Dbcares@dbi.com (Attn: Columbus Easton), so that we can gather more information and further assist you. Thank you, DBI
I am so disappointed in the lack of customer service. I called this afternoon to confirm my appointment for tomorrow. 5 hours later I receive a call to tell me that my appointment is being rescheduled to October 13th, FOUR WEEKS before my wedding. I understand that things happen but you need to find a solution for your customers. This is absolutely unacceptable. Do NOT waste your time or money here.
Business response:
Hello Angela, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested, please contact us at dbcares@dbi.com (Subject Attn: City/Store Location) Thank you. April B
Don’t waste your time or money! Received my bridesmaid dress today at 7pm (they shipped it to me from the store yesterday). It looks nothing like the one we ordered. Called in and spoke to Bailey who seemed annoyed to even have to deal with me. She basically called me a liar so I ended the conversation nicely. The bride calls in and tells her the dress we received looks nothing like it did online or like the model we tried on, although it is the right color. Bailey basically called her a liar too. When the bride asked about ... read more
Business response:
Hello Chelsa. We are sorry to hear about your experience and would like to apologize. We would like to help find a resolution and invite you to email us at DBcares@dbi.com (Attn.Steven E) so that we can do so. Thank you, Steven E.
RecommendedIs there anyway to get ahold of anyone?? My wedding is still on for JUNE 6th!! & my alterations appointment has been canceled . I understand the concern with the virus but you should still be accepting appointments for brides with alterations.
Business response:
Hello Amanda. thank you for reaching out to us. All of our locations are closed to the public, due to the government's stay at home order. The order prohibits our locations from opening. Once the order is lifted, we will be able to open our locations. Thank you,DBI
I was being rushed when it came to trying on the dresses. Never got my bridal bag that I was supposed to get. When I received my dress it looked different than the one I had picked out in the store. An it didn't even fit when the one I tried in the store did just fine.
Business response:
Hello Sadie. We are sorry to hear about your experience and would like to apologize. We would like to help find a resolution and invite you to email us at DBcares@dbi.com (Attn.Steven E) so that we can do so. Thank you, Steven E.
My first time entering, no one told me I needed to sign in or have an appointment as I was looking for a gown for a special occasion. When I was looking for dresses I spoke to the manager who guided me. I did not know I wasn’t allowed to pull dresses from the rack without a consultant until someone else ran up to me and asked why I had dresses and I could not do that. They quickly took them from me and then I was told to sign in. No dressing rooms are set aside for non- brides to try on dresses and leave. When asked when I ... read more
Business response:
Hello Sherry, We are terribly sorry to hear that your time with us was disappointing, and would love the chance to ensure you are celebrated as you deserve. We want you to know that your feedback is taken very seriously and we will be working to ensure improvements are made. We would love the opportunity to have you back so that our team can give you the service we pride ourselves on. Please email us at DBCares@dbi.com (Attn:Steven E) to return.Thank you, DBI
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.6 star rating with 5,338 reviews.
When is David's Bridal open?
David's Bridal is open now. It will close at 7:30 p.m.