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David's Bridal
- Bridal
- Columbus, OH
About this business
Location details
Easton Gateway, 4187 Worth Ave, Columbus, OH, 43219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I don't ever complain when it comes to sales associates at a store, but literally the worst customer service ever at this Easton location. And this wasn't the first instance. I ordered a dress from David's online and brought it into the store to try on a few months ago. I had made an appointment ahead of time and when I got there and checked in, I wasn't in the system (even though I had a confirmation email). They put me with one of their associates who treated me like a stepchild. I guess because I had already purchased my ... read more
Business response:
Hello Lisa, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. CiaraD) Thank you.
My appointment was rushed, and I didn't feel I got the true bride experience. The lady spent a half hour just trying to find me a proper corset and that left me half hour for my dresses. She rushed through the veils and got mad when my aunt wanted me to try a pair of shoes to match " the dress". Not at all happy.
Business response:
Hello Jennifer, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another opportunity or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn Ciara D). Best wishes. Ciara D.
This place doesn't even deserve a 1 star review. I will never recommend shopping here. The ladies were rude. The women I had was mad at me because I couldn't find a dress that I liked and I was too picky. After trying on three dresses, I had enough. I said screw it and that I would get my dress somewhere else. Once it came time for the bridesmaid dresses, I walked over and went to show the lady helping me which dress I wanted the girls to try on, she was standing there talking about me to another coworker (she thought I didn... read more
Business response:
Hello Courtne. Thank you for your valuable feedback. We apologize that the atmosphere of the store was less than professional. We will bring this to the attention of our management team to strive to do better in the future. Thank you and best wishes. Ciara D.
I have had a horrible experience with them from ordering what I thought was a dress made for me that ended up being a sample dress from another store that came covered in makeup to getting a completely different dress only to find out they altered it poorly. I spent 2 hours at the one in Easton yesterday while they "fixed" my dress. I'm so upset and am disappointed that I will now be walking down the aisle on my big day in a botched dress that I don't feel beautiful in.
Business response:
Hello Rebecca, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn Ciara D). Best wishes. Ciara D.
Such a joke. Entire family left feeling awkward and uncomfortable. If you want a personalized and "bridal like" feel when you go to try and find you dress, do not come here. My styalist Tiana would not stop checking her click in front of everyone. She rudely and abruptly said no and refused to pull a gown my family had in mind for me. She didn't talk much. We were hardly greeted when we arrived, everyone just sort of stared at us-and yes I had an appointment at 9:00 am too so the place had just opened. Not busy at all. She o... read more
I was very disappointed with my first experience I had at David’s Bridal 8/15/17. The store manager was rude. I came in to pick up two dress that were paid for already and to find a strapless bra to wear under my maid of honor dress. The stylist got my zipper jammed. I believe after the 4th bra fitting my stylist was getting tried and did not take the time to properly zip up my dress. She didn't directly tell me what the issue was but stated she had to grab someone from alteration to help out. While waiting 5 mins I ... read more
Business response:
Hello MzSelina, We are terribly sorry to fall short in providing you with a full five star experience with our alterations team. We would love the chance to improve this special time in your life, and ensure you dress is perfect. Please feel free to contact us at dbcares@dbi.com, (subject- Attn: Ciara D.- 177) so we can assist you further. Humbly Yours, Jill K.
Worst worst worst, if you can go somewhere else, DO IT!!! Been up there 3 times for 3 different garmets that were the wrong size, one being the corset! Thankfully I caught it before the wedding day! Then my dress I was assured would "for beautifully" did not fit and they didn't seem concerned, told me I could just return it. I should not have to pay for alterations! I will be making 7 trips before I'm done, and I live like 45 minutes away. They offer no help and the workers are rude and condescending. I will make sure anyone... read more
I was shopping for a dress to wear to a wedding. I picked a few then asked for a fitting room. I was told to check in up front. I did and they said, "let me see IF someone is available." I waited 10 minutes for someone to escort me to the fitting room (plenty of rooms open). I can understand this policy if I was looking for a wedding dress but I was not! DB will be my last resort in the future.
When I first walked in the ladies at the front dress just looked at me. I did find a beautiful dress on my own. Not sure if I would return.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.6 star rating with 5,338 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open tomorrow at 10:30 a.m.