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David's Bridal
- Bridal
- Columbus, OH
About this business
Location details
Easton Gateway, 4187 Worth Ave, Columbus, OH, 43219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I was extremely dissatisfied with my experience. Not only did it take our assistant 20-30 minutes to come assist us after registering at the main desk but we were rudely treated by the other employees. They were making rude comments to one another in a rather loud voice. No matter the situation, an employee should not be speaking negatively about customers rather encouraging them and finding a solution or the perfect dress. When asking our assistant which dress would be best for the bridal party the only information she was... read more
Business response:
Hello Nicole, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn: City/State.) Thank you, BrittianyD.
Ok, so after reading a few reviews I see I am not alone, this locations customer service sucks. My sales associate was so busy trying to cash me out. I had to tell her several times, I am not ready!. I still needed shoes and accessories. She really rushed the entire process with me. Furthermore, they ONLY thing she took her time with, was explaining the NO RETURN POLICY/ ALL SALES ARE FINAL (really). I went home and contacted the bride who informed me, the same dress I purchased, was on sale offline. My questions, are onli... read more
Business response:
Hello Shaunise, we apologize for the experience in store. If you need any further assistance, please email dbcares@dbi.com (Subject: Attn. Ross A.) Best wishes. Ross A.
Our stylist, Dhea, was wonderful. She listened to what we wanted and was very open and honest with expected arrival times, etc. What wasn’t great? The fact that they mixed my party up with a different one so they had my wedding date wrong which caused an issue with the dress color we wanted, they weren’t prepared for my 3 bridesmaids and shoved them all into one room, and our stylist was working with atleast 3 or 4 other groups. They either need more staff, or they need to cut down on the amount of appointment times they hav... read more
Business response:
Hello Brittany, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. We hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com (Subject: Attn: Ross A. ? (Insert City/Store Location)). We will be sure to sha... read more
This is the nicest David’s bridal I have been in however look can be deceiving. The customer service is awful our lady gave us 90mins and within the first 60expected the bride to be done trying on dresses & pick the one she kinda liked. She refused to pull anymore dresses which made no sense because we still had 30mins. We hoped for better service here considering the Dayton location is just as crappy..
Business response:
Hello Danielle, thank you so much for providing a review of your experience with us. We sincerely apologize for the service you received during your visit. It is our mission to provide the type of experience our guests desire. We will utilize your feedback to improve our service in store. If you would like to forward additional details to improve our service, please email dbcares@dbi.com (Subject Attn: Ross A.) Thank you and have a great time at the event. Ross A.
My first time shopping for a wedding dress should be a magical moment and one I'll never forget! shopping at this location was anything but magical. I came in and told them my budget and they made me feel awful and they kept saying well you wont find anything you want with your budget. when I was in the dressing room a few associates were around the corner talking about me and my family. I know this because my family went to find a few dresses for me to try on and caught them talking about us. the consultant I had told me no... read more
Worst experience, would never recommend going here. Apparently made the worst decision making this my first stop to look for a wedding dress. Worst customer service. Was rushed during my entire appointment, even though we arrived 15 minutes before the start of my appointment which was at 2, did not try my first dress on until 2:35. The consultant kept saying hurry up hurry up your times almost up, my boss won’t let me go over an hour for your appointment, was ripping dresses off of me and throwing another one on. Getting mar... read more
Business response:
Hello Elizabeth, we can’t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we’re disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Ross A.). Best wishes, Jessica H.
Had my appt in easton the store manager was a doll seamed generally excited! I did have my turd head 2yr old who hadent had a nap which i am truly sorry for but all my sitters were at the appt with me and they were told not to let him run. My stylest was quiet i guess i thought she would bombard me with dresses to try to convince me of one she didnt give much maby just being shy i feel she could work on assertimg herself more giving oppinion or ideas I feel like when i told her i wanted a simple soft dress she assumed i did... read more
Business response:
Hello Tiffany, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. We hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com (Subject: Attn: Ross A. ? (Insert City/Store Location)). We will be sure to shar... read more
So I have been to David’s on several occasions, todays visit was as a bridesmaid at the new Easton location. I do have to say the customer service was slightly better for Easton than past experienceces but with this new location it seemed like they are working the consultants harder. The consultant we had was friendly and helpful but seemed over worked between our group and the brides group next to us and how is that fair???? Especially for that other bride. Also the new location is much smaller!!!! Not only is there no spac... read more
Business response:
Hello Jenn, thank you so much for reaching out to us. We deeply apologize for the service in store. It is our mission to give our customers the ?once in a lifetime? experience that they deserve and this is not the type of service we want to provide our guest. We will use your feedback to ensure we are providing stellar service in the future. If you would be willing to discuss this issue further please email us at dbcares@dbi.com (Subject: Attn. Ross A). Best wishes. Ross A.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.6 star rating with 5,338 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open tomorrow at 10:30 a.m.