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David's Bridal
- Bridal
- Columbus, OH
About this business
Location details
Easton Gateway, 4187 Worth Ave, Columbus, OH, 43219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
RecommendedI went to David's Bridal to find a dress for my Vow Renewal to my husband of 22 years and dresses for our daughters. My experience today was wonderful all thanks to Lizzy. She was so great and patience is one of her strong qualities. She worked hard to understand what I liked and didn't like about each dress. when I was stuck between two dresses, she added accessories which helped me pick the perfect dress. Any problem I had with a dress, she had a great solution for it. She was also the one that assisted my daughters ... read more
Business response:
Thank you so much for your kind words, Amanda Lynn Blair. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
RecommendedWhen writing this review it’s hard for me, earlier this year I went and found my amazing wedding dress! With the most amazing experience!! But today I went in with my bridal party and I am not happy. The stylist we had tonight was little to NO help I was not able to order dresses in a blush pink color I wanted so last minute had to switch up my colors for dresses! Also I was so stressed out during our time here tonight I didn’t realize until one of my bridesmaids mentioned none of them got measured !!!! & they all already o... read more
Business response:
Hello Amanda. We are very sorry that your recent visit to our store was a subpar experience. We want every guest to feel special and well taken care of. We did not accomplish that for you all and we apologize. We want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end, which should include measurements. We would love to have your bridesmaids in to measure, to make sure the dresses were ordered correctly. If you would like to do so, please email us at Dbcares@dbi... read more
I had pretty good service when I originally went in for my appt. found my dream dress and said yes to the dress. The lady that checked us out said the dress wouldn’t be in till AT LEAST April. However I finally got a call today and I wasn’t able to get to my phone and they left a voicemail. The voicemail said that my dress has been in since the end of March (bought it March 2nd) and that this was my final notice and they would no longer be held responsible or it anymore. That dress was almost 1000 AND I’ve NEVER received a c... read more
Business response:
Hello Breanna. We would like to apologize for the unprofessional ism you experience. We strive to keep our guests well informed every step of the way, and unfortunately we did not provide that for you. We appreciate your feedback, and have since address the concern you shared with our store management team to ensure a better experience in the future. Thank you, DBI.
Don’t EVER buy a dress at David’s Bridal!!! The customer service is horrible!! The stylist was double booked and spent all time with people looking for bridesmaid dresses so we had to help my daughter to fit the dress. They do not exchange anything if you plan to spend more money. They knew we wanted to exchange when we came in - but told us no when we went to check out. NO WONDER THEY ARE IN BANKRUPTCY!!!!! #davidsbridalsucks!
Business response:
Hello Nancy, we are saddened to see that you were not happy with our company polices or customer service experience. We want to thank you for taking the time to provide us with this feedback. It allows us re-evaluate current procedures so that we can make the proper adjustments to ensure better customer service for the future. At David's Bridal we are always looking for ways to better our customer experience and will be sure to forward your feedback to the appropriate teams. If you have any additional questions or concerns p... read more
Both stores are pricey. They are not customer focused. They won't xfr dresses from one store to the next. They don't communicate w each ot hv They are overpriced for alterations. Not customer focused for bridesmaids just on brides. policy and stipulations change way too frequently.
Business response:
Hello Crystal, we are sorry that your experience in store was less than satisfactory. Our corporate office will be in contact with you to address your concerns. Thank you, DBI.
RecommendedSamantha was awesome, she did her input but didn’t persuade me either way
Business response:
Hi Angela, we are so glad Samantha was able to provide you with an excellent customer service experience. Best wishes, April B.
Business response:
Hello Breana, we apologize for not providing exceptional service during you visit. If you would like to discuss your experience or may need any further assistance do not hesitate to reach out to us again. Thank you, April B.
Terrible customer service. Do not go there!!! They did not inform my fiancé and I that I could not try any dresses on until after I picked 5 out to try. They stated I needed to make an appointment and come back another day LOL. It was 620 pm and I was ready to try them on. They closed at 730. When I arrived at 610pm there were 5+ employees standing around. There was one other customer who had an appt at 6 who was trying dresses on. No one else came in the store while I was there. They said their last appointment was at 6 and... read more
Business response:
Hello Erika. We are deeply sorry to hear that your recent visit left you feeling uncertain. We at David's Bridal strive to create a memorable experience for all of our guests and we did not live up to that standard for you. We would love to have you back for a more personal visit. If you would like to do so, please email us at Dbcares@dbi.com (Attn: April B) so we can set up a comeback appointment for you. Thank you, April B.
Business response:
Hello Candi, we are so sorry to hear that you are unhappy with our services. We apologize for not being able to provide you with a 5 star experience. Thank you, Steven E
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.6 star rating with 5,338 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open tomorrow at 10:30 a.m.