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David's Bridal
- Bridal
- Ft. Wayne, IN
About this business
Location details
1005 Northcrest Shopping Center, Ft. Wayne, IN, 46805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
everyone was great except for mamnager michelle. i had my dress altered and it had holes in it afterwards and she asked if i was really going to make a big deal out of it... um yes! so they charged me to fix THEIR mistake. i called after i left to talk to someone else and Michelle answered. she said i was being ridiculoudsand then she hung up on me. i DO NOT recommened going here for alterations.
Business response:
Hello Taylor, we are so sorry to hear that you are disappointed with your visit with us. We cannot apologize enough to hear of your recent experience at our Ft. Wayne location. We will be sure to share your feedback with our executive team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
RecommendedI was beyond impressed with David’s! Being a previous bridal consultant myself from another store in town I had a pretty good knowledge of what it l wanted but wanted to start at David’s to ease my nerves before going to try dresses on other places. The first night I went just with my mom and worked with Kate. She was phenomenal and listened and understood what I liked so well. She is seriously a pro at what she does I would totally recommend asking for her! I was surprised to fall in love with a dress at a way more affordab... read more
Business response:
Hi Emily, it sounds like our team did an incredible job assisting you! Thank you for taking the time to share your kind words for Kate and Chance. We will definitely pass along your praises! Best wishes, Steven E.
Let me start by saying the first night we went to David’s Bridal went very well. They were very helpful with my sister, put her at ease, and helped her find the perfect wedding dress. However, we weren’t able to find our bridesmaids dresses before close so we came back the second night and that’s where it goes down hill. First, when my sister and I walked in and explained that we were there the previous night and we had to come back to find our bridesmaids dresses since we ran out of time .. the lady laughed and walked away.... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Tiana. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (260) 484-7343 and we'd be happy to help you out. Cheers, David's Bridal
We had renee for our bridal party appt. She was double booked. She had a bride looking for her wedding dress. Plus me and my 6 girls coming in at the same time. She was no help. She was with the other bride the entire time. We found another employee she was organizing dresses. We asked for her help. And she got us everything we needed and took our measurements. After our bridal party appointment, renee stepped back into help because her other bridal party left. I had my accessories appt scheduled. And that was completely bru... read more
I felt like I was in a closet. I didn’t feel like a bride or did they make me feel like one. I felt like I was more of a bother than anything. When I told them the style I liked, they acted like they didn’t have anything for me. After trying on 5 dresses I left. It was a waste of my time.
Business response:
Hello Kayla, Thank you for sharing your valuable time and feedback regarding your most recent experience with our team! We would love to make sure you and your guests are celebrated as deserved. It would be an honor to welcome you back to our location, so we can improve future visits with Davids; Bridal. *dbcares@dbi.com, Attn: Store 159). Thank you, Jill K.
I will never recommend anyone to this place. Management and Corporate are sooo unprofessional!
Business response:
Hello Nikonya, We are so sorry to hear that you feel this way, and would love the chance to ensure you are celebrated as you deserve. We take all of our customers' feedback very seriously and want you to know that we will be working with our management team to make sure improvements are made. If you would like to contact us at dbcares@dbi.com (Attn: Store Location/City) we would be honored to speak with you further. Humbly Yours, Jill K.
The customer service is very lacking. I made an appointment for my bridesmaids to get fitted. Our "style person" seemed incredibly distracted and had to keep asking repeatedly what dresses and colors I needed. My bridesmaids felt more like an annoyance to the style person and I felt like we weren't important. The only reason we didn't walk out is the style of bridesmaid dresses I wanted is only sold at David's and my Mom fell in love with her mother-of-the-bride dress there. And on side note...I call her the style pers... read more
Business response:
Hello Angie, We are so sorry to hear that you feel this way, and we would love the chance to ensure you are celebrated as you deserve. Our mission to provide all of our guests with exceptional service, and regret to fall short. If you would like to contact us at dbcares@dbi.com, (Please add Subject- Attn: Store Location and/or City) we would be honored to speak with you further regarding this matter. Humbly Yours Jill K.
Gave them 1 star because 0 stars wasn't an option! Last week, my fiance went to David's Bridal. She was there to look at Brides Maid dresses for her daughter's. She was ignored by the white ladies working there; ( who broke their necks to help another white lady who came in after her )! When she called them on their actions, they became disrespectful to her, which only infuriated her more. They called the Police because they were "scared", and told her she was not allowed back in the store. I spoke to corporate, after they t... read more
Business response:
Hello Noel, We're terribly sorry to hear that you feel this way, and we want you to know that we have been working with our team to improve this matter. We apologize for the delayed response regarding your fiance experience, and would be honored to speak with you further. We take all our our customers' feedback very seriously and want to make sure that all parties are treated fairly. We value all of our guests, and want to make sure a solution is provided to you, if you have not been contacted. Please feel free to contact us... read more
I want consumers to know about the HORRIBLE CUSTOMER SERVICE of David's Bridal employees, in particular...MICHELLE MIZZELL. Yesterday, when myself, my two teen daughters and niece came into the store, we were blatantly ignored by one staff member while we were standing and patiently waiting for her to finish up a conversation with another lady (believed to just be a friend she was shooting the breeze with). However, she abruptly stopped talking to help a white woman that came into the door, asking for help to find dresses. ... read more
Business response:
Hello Nakia, It saddens us to hear that you feel this way, and want you to know that we value all of our customers' feedback. We are so for the experience you encountered with our store, and would love to ensure you are celebrated as you deserve. We would be honored to speak with you further regarding your most recent visit, at dbcares@dbi.com, (Attn: Store Location/City) Warmest Regards, Jill K.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.8 star rating with 5,277 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open tomorrow at 10:30 a.m.