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David's Bridal
- Bridal
- Ft. Wayne, IN
About this business
Location details
1005 Northcrest Shopping Center, Ft. Wayne, IN, 46805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
My experience with David’s Bridal has been pretty miserable. I went in last fall to pick out and order my dress for my friend’s wedding, and after several dresses, I settled on one. I checked over and over for verification that the dress would come in the color I needed, and I was told multiple times that it would. Upon checkout, I was told that it did not come in my color and that I would have to pick out a different dress. Disgruntled, I picked one out of their catalogue that was similar, paid for my dress and left. Fast ... read more
Business response:
Hello Kerrick, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jill K.). Best wishes, Jessica H.
Let me start by saying a girl who helped her was very nice and good at her job. My daughter purchased a dress there yesterday for her 2nd wedding at the courthouse. She was trying to keep her cost down so she purchased a dress for $200 (regular price). She was not told that they have a no return policy until after she paid for the dress. She then went to Macys to look for some other things and happen to see the same dress there for $129 (regular price) and she probably could have used a coupon. Please shop around BEFORE g... read more
Business response:
Hello Penny, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jill K.-159). Best wishes, Jessica H.
Poor management. Had the Manager hang up on me twice. Wish I never puchased my wedding gown here! Same for my bridesmaids and flower girl dresses!
Business response:
Hello Staci, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. Jill K City/Store Location) Thank you. Jill K.
When I first walked through the door , the lady who came to welcome us made a few digs at us for not setting an appointment and then because we had a couple kids. She made us feel not welcomed as soon as we walked into the doors. Then I was sent to start looking as someone would be there to help me in a moment. The lady helping me was very helpful and very nice. Storm is amazing! But my mother and my aunt went to look at other dresses to try to find me something that they thought I would like and immediately my mother was y... read more
I had an amazing experience with chelsie she's the most amazing person but when my sisters and my best friend and myself went into Davids bridal this Friday there was a woman with really short hair and dark lip stick on that was rude to my sister
Business response:
Hello Jennifer, we sincerely apologize that you are unhappy with our services during your recent visit with us. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry to hear that was not what you were given. For more assistance, please email us at DBCares@dbi.com(Attn:Jill K) Thank you, BrittianyD.
Picking the dress, and first two fittings,were great last fitting,dress pick up lady had me,try on dress look in mirror 30,sec then told me,to takr,it,off,so,she,could bag it up no offers,of pictures nothing in and out in 5 minutes my excitement was instantly gone very rude lacking of customer service especially when you pay 1500.00
Business response:
Hello Katrina, We are terribly sorry to fall short during your most recent visit with our Ft. Wayne location, and would love the chance to ensure all future visits are more enjoyable. Please feel free to contact us at dbcares@db.com, (Attn: Jill K.- 159) so we can assist you further regarding this matter. Humbly Yours, Jill K.
Business response:
Hello Sophie, we apologize for not providing exceptional service during you visit. If you would like to discuss you experience or may need any further assistance do not hesitate to reach out to us again. Thank you, Jill K.
Long story short.... just go some where else. They ruined my whole experience.
Business response:
Hello Jess, WE are terribly sorry to fall short in providing you with a full five star expereince with out Fort Wayne location. If you would like to contact us at dbcares@dbi.com, (Subject- Attn: Jill K- Store 159) we would be honored to speak with you further regarding your overall expereince with David's Bridal. Humbly Yours, Jill K.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.8 star rating with 5,277 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open tomorrow at 10:30 a.m.