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Doguroo
- Pet Boarding
- Atlanta, GA
About this business
Location details
1456 Northside Dr. NW, Atlanta, GA, 30318, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:30 a.m. to 6:30 p.m. | |
| Tue | 06:30 a.m. to 6:30 p.m. | |
| Wed | 06:30 a.m. to 6:30 p.m. | |
| Thu | 06:30 a.m. to 6:30 p.m. | |
| Fri | 06:30 a.m. to 6:30 p.m. | |
| Sat | 09:00 a.m. to 5:00 p.m. | |
| Sun | 09:00 a.m. to 5:00 p.m. |
I've been taking my dog here for 2 years for daycare and grooming. Yesterday I was told my dog bit the groomer. When I arrived to pick up my dog, they tried to give me the wrong dog twice. Turns out they groomed the wrong dog and my dog was stuck in a cage for 5 hours and did not get bathed or groomed. My friend also had an incident where her dog died the day the day after being under Doguroo's supervision for daycare. They recently turned off their live stream cameras so you can not watch your dogs during the day which ... read more
Business response:
Hello Kayla, Thank you for taking the time to speak with me yesterday. We sincerely apologize for the negative experience you had at Doguroo. We take your feedback seriously and will address the issues you mentioned with our team. We strive to provide the best care for all dogs and will work to improve our services. Our cameras have been working and we have not experienced any issues with them. We will further investigate this to ensure everyone is able to view their fur baby while they are playing! If you have any further ... read more
So, I have nothing bad to say about the workers, they are all amazing and they all love dogs. But as someone who did work here, it's an awful environment for your pet to be in, especially if they are boarding for extended amounts of time. My biggest pet peeve was the fact that they had an outdoor yard and they just don't use it. Your dogs are pissing and shitting on the floor and since we had to mop up after them the floor was always wet and dogs couldn't run or release energy safely without slipping. Therefore we had a ton ... read more
Business response:
Hi Sam Thank you for your feedback. You might actually see a new outdoor yard open up next year. We think the dogs and team will both enjoy it. ~ Doguroo
I very rarely write reviews but I just have to!... This is the WORST boarding place ever! The last time I used them, like 4 years ago, I paid for a private suite for my dog & when I picked him up his soft crate was entirely soaked in urine and they couldn't explain why - so he must have been trapped in there for too long. I swore never again. Today, I had a moment of amnesia & I called to check availability for the holiday since my usual places were already booked up & my friend mentioned them again... I thought I would g... read more
Business response:
Hi Morgan, thanks so much for your feedback! I do apologize for the experience you had with us many years ago, having concerns that aren’t addressed is not the service we pride ourselves on. As far as your most recent phone call goes I do want to address the concerns you have about the receptionist you spoke with, as delivery is just as important as the message. Since it’s been about 4 years since we’ve seen your pup our policy is to re-assess dogs that haven’t been here in over one year as a lot of change can happen in tha... read more
Dear BLACK PPL! Pls stay away from this location.. the discrimination I felt today was so unreal!! I was referred here by My neighbors, yes they are friendly YT ppl they love me & my puppies! Today 1/26/2022 me and my sister walked inside if this facility to check my puppies into their appointments, as soon as I walk in theirs a lady standing to our right.. she opens her mouth and say "HAND WASH IS THIS WAY I was really confused because I was told the staff was grooming my puppies.. plus she didn't greet us at all very rude!... read more
Business response:
Hello Tamiya, thank you for your review. Please feel free to return our voicemail so that we may talk in more detail about your experience.
I contacted the owner, Jean F., directly about my recent experience. I hope that changes in practices and personnel are made for the well being of the dogs. Do not believe claims from this business that they are "100% advocates for the dog". This business will cast blame on the dogs if anything involving additional effort from the so-called "care team" arises while treating customers in a grossly disrespectful, unprofessional manner.
It's taken me some time to gather my thoughts after boarding my dog the last weekend of June to write a post. I went to pick up my dog on Sunday after a weekend trip and expected her to be bathed and cleaned. An employee brings out a dog That DOES NOT belong to me(about 20 pounds less and diff color than mine) puzzled, I responded that wasn't my dog. About 15 minutes later, the GM comes out and says there has been a mixup and my dog did not get a bath; she chalked it up to new employees. Annoyed, I washed my dog and put her... read more
I wanted to love this place so badly since it's so close to our home, convenient, has cameras you can check throughout the day, and is affordable. We have a 6 month old puppy who seemed to enjoy his first day there. However, when we picked him up after the trial day we were immediately pulled aside and told our puppy had tried to jump the wall which they consider a red flag but they were "willing to give us another chance". A few days later we dropped Ollie (our puppy) off again for daycare. Our first indicator should of bee... read more
Business response:
Alexis, thank you for providing your feedback and letting us know about your experience. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. We would love to speak with you further and invite you to please email us at info@doguroo.com and let us know the best time for someone to reach out to you to discuss these concerns further. Thank you, Doguroo
I hate to write this review but feel it's critical to share our experience to ensure owners are aware of how poorly they handle incidents affecting loyal customers. Back story: our 1.5 year old dog has been at daycare roughly 3x per week for the past year with Dogaroo until January 3rd when he was bit with the team unable to share exactly what happened. On January 3rd I received a voicemail from Lexi, shift manager, sharing that our dog had a "scratch" and that she wanted to hold him back from the yard due to the risk of i... read more
Business response:
Hi Katelin We have a team of dedicated, passionate pet people who take pride in the care we give our guests, and it seems we failed to convey this to you in our conversations. Rocky has been a great part of our daycare pack and has had so much fun making friends, both two and four legged. Our pet care staff are trained to examine and clean any injuries to the best of their ability and report the injury to a manager and the pet parents right away. No matter how busy we are, we should always be able to give the pet parent a fu... read more
This dog facility seemed so legit, until I registered my house trained dog to participate in the $30 trial day for dog daycare, recently. I was so excited to have my dog in dog daycare, especially with the option to check in on him and view the dog daycare activities of the day on the live webcam feed. I monitored my dog's activity 6 hours in and noticed he was standing by the entrance of the fenced in play area, barking continuously. I automatically knew that was a red flag! And I watched a little longer as he stayed near t... read more
Frequently asked questions about Doguroo
How is Doguroo rated?
Doguroo has a 4.4 star rating with 542 reviews.
When is Doguroo open?
Doguroo is closed now. It will open tomorrow at 6:30 a.m.