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Doguroo
- Pet Boarding
- Atlanta, GA
About this business
Location details
1456 Northside Dr. NW, Atlanta, GA, 30318, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:30 a.m. to 6:30 p.m. | |
| Tue | 06:30 a.m. to 6:30 p.m. | |
| Wed | 06:30 a.m. to 6:30 p.m. | |
| Thu | 06:30 a.m. to 6:30 p.m. | |
| Fri | 06:30 a.m. to 6:30 p.m. | |
| Sat | 09:00 a.m. to 5:00 p.m. | |
| Sun | 09:00 a.m. to 5:00 p.m. |
Review of self serve dog wash only: I was disgusted by the lack of cleanliness in this part of the business. Dog hair everywhere! All over the tub, on the stairs, on the chairs, on the walls. I've used lots of different self serve dog washes all around Atlanta, and never have I been in one so unkept. Hair from multiple dogs, evidence this was not a one time situation where they just didn't have time to clean up after the last patron. The shampoo was also really diluted, causing me to have to use A LOT of the shampoo to get ... read more
Business response:
Thank you so much for taking the time to review us on Yelp Jessuca M! We sincerely apologize for the poor service you received as well as the condition in which you found our self-wash. Regardless of the time of day or when the last customer was there, our self-wash should be clean and free of hair, easy to use, convenient and comfortable for both you and your dog. Fur on the floor and walls, missing hair traps, and an inconvenient trash can falls far below the high standards of care we hold ourselves to. Additionally, the g... read more
Took my toy poodle last week to get a summer cut. Although the price was ok I ended up having to pay $101 in get bills because they gave him the equivalent of razor burn on his bottom from shaving him so close. He had to get a cortisone injection and the vet said that the shampoo they used is for " extremely dirty dogs" and was too strong to use on a dog just getting a normal bathing. My dog was so uncomfortable for the entire week after grooming and I will likely never use them again.
Business response:
Thank you for taking the time to review us on Yelp, Amiee! We greatly appreciate the feedback and are so very sorry to hear of your experience. Our goal is to provide the highest level of care to every dog in our facility no matter what they are visiting us for. If at anytime our customers are displeased with our service, we encourage them to contact us so that we can make it right! We feel terrible that your little man endured such an uncomfortable weekend (especially through this heat) and would love the opportunity to hel... read more
Doguroo has its ups and downs. I was a loyal customer for over a year, but I had a few encounters that convinced me to steer clear. First of all, they have a free puppy hour on Saturday mornings for free. This is really cool, and a great way for young puppies ( less than 3 months ) to get socialized. As far as the retail goes, all their stuff is more ridiculously priced that Pet-smart. Stick with on-line retailers like Amazon. The dry, canned, and frozen food selection is pretty good ( higher-end, natural foods ) and t... read more
Business response:
Dear Matt K., We would like to thank you for taking the time to review us on yelp. Feedback from our customers is one of the ways we have been able to improve and grow our business. We are pleased to hear that you and Beau enjoyed participating in our free Puppy Hour on Saturdays. It is, in fact, a great way for puppies that are too young to partake in daycare to begin the socialization process. It is also fantastic that you see the value in our Healthy Buyer program. This program is important to us in that it allows u... read more
My beloved lab boarded at Doguroo this past weekend. On Sat. night, I received a call saying that she had worms in her stool so she wouldn't be able to mix with the other dogs for the rest of her stay. This is troublesome on several levels. She boarded there in June and the same thing happened. Since she was staying the whole week, they sent her to PetWell next door, ran tests, put her on meds, etc. but she was confined the rest of the week and in addition to a big boarding bill, I had a big vet bill. This time, since she w... read more
Business response:
Dear Pat M, Thank you for taking the time to review us on Yelp! We are very sorry to hear of your disappointment in your dog's stay with us and appreciate you giving us this opportunity to address your concerns. Also, we very much appreciate the positive comments you made, that we seem well staffed and that we call if we see a problem. We staff our facility with top-notch individuals who take their work very seriously and make safety and communication top priority. The focus of our staff is to provide a safe and engaging e... read more
Frequently asked questions about Doguroo
How is Doguroo rated?
Doguroo has a 4.4 star rating with 542 reviews.
When is Doguroo open?
Doguroo is closed now. It will open tomorrow at 6:30 a.m.