DraftKings at Casino Queen

3.9

Hotels
East St Louis, IL

About this business

Hospitality Hotels

Location details

200 Front St, East St Louis, IL, 62201, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 3:00 p.m.
Tue	8:00 a.m. to 3:00 p.m.
Wed	8:00 a.m. to 3:00 p.m.
Thu	8:00 a.m. to 3:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	8:00 a.m. to 5:00 p.m.
Sun	Closed

3.910,262 reviews

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melisa

a year ago

Business response:

Thanks for the review, Melisa! We're happy that you had a nice experience with us and we look forward to seeing you again in the future!

Andrew

a year ago

Business response:

Thanks for the review, Andrew! We're happy that you had a nice experience with us and we look forward to seeing you again in the future!

Ian

a year ago

The hotel itself was great, staff was super friendly and accommodating! Helped with a key card issue and kept our bags safe so we could visit the after we checked out. The only issue was at check in, where the hotels. com information was not sent to the hotels system, so the staff had to enter all the info by hand as I was standing at the desk. Very friendly staff throughout the entire process tho.

Business response:

Hello Ian and thank you for taking a moment and sharing your experience with us. We are happy to hear that the staff gave you such a friendly welcome and was able to accommodate your needs. We do apologize for the issue you experienced at check in with Hotels. com but we are glad that our team member was able to handle the situation and provide you with excellent customer service. Once again we thank you Ian and we look forward to welcoming you back to an even better stay!

Yaneth

a year ago

Business response:

Hello Yaneth! Thank you for the wonderful review, we greatly appreciate you taking a moment to rate us, and we look forward to seeing you again in the future.

Jeremy

a year ago

Business response:

Hello Jeremy, thank you for your feedback and for rating us. We’re sorry to see that your experience didn’t fully meet your expectations. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We’re committed to enhancing our services and hope to have the opportunity to provide you with a better experience in the future.

Taylor

a year ago

Business response:

Hello Taylor, thank you for your feedback and for rating us. We’re sorry to see that your experience didn’t fully meet your expectations. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We’re committed to enhancing our services and hope to have the opportunity to provide you with a better experience in the future.

Carmen

a year ago

Business response:

Hello Carmen, thank you for your feedback and for rating us. We’re sorry to see that your experience didn’t fully meet your expectations. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We’re committed to enhancing our services and hope to have the opportunity to provide you with a better experience in the future.

Christopher

a year ago

Most guests were there for the casino. The room was ok for cleanliness. The bed was comfortable. The shower head and toilet was a little out of repair. The staff was friendly. I liked the price for close proximity to the downtown and our me within 1.5 mile walking distance. The view of the St Louis arch was very nice.

Business response:

Hello Christopher and thank you for taking a moment and sharing your experience with us. We are thrilled to hear that you enjoyed the bed, friendly staff, convenient location and amazing view of the Gateway Arch. We apologize for the issues you expressed with the toilet and shower head in your room and we thank you for bringing it to our attention. We are glad you choose to stay with us and we look forward to seeing you again in the future.

Mirrissa

a year ago

Okay stay. Unfriendly front desk staff. They only know one facial expression apparently. No breakfast, not even a bagel or juice is disappointing for what we paid. The carpet in the room was yuck and stained. They should replace the carpet, but the room itself wasn't bad otherwise. It was clean other than the floor stains. We enjoyed having a view of the arch. When booking, it was said that the hotel was 3 minutes walking distance from The Dome. Beyond untrue, so don't believe that.

Business response:

Thank you for your feedback, Mirrissa. We apologize for the unpleasant stay that you had. We strive to give our best and make sure our guest have a pleasant experience and we truly apologize for falling short during your stay. We will be sharing your comments with our team to use as a teachable to better ourselves and services for future guest. Once again, thank you for business and we hope you have a pleasant day.