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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
DraftKings at Casino Queen is located in East St. Louis, Illinois, less than five minutes from Downtown St. Louis and across from the Gateway Arch. We strive to take our guest experience to the next level through fantastic service, exciting gaming options, delicious dining options, and a hospitable stay.
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Business response:
Hello Amberlin, we appreciate you for taking a moment and giving us such a wonderful review. We thank you for your business and we look forward to seeing you soon.
The facility itself is in moderate disrepair. Vending machines down, one of only two elevators down, no accessible stairs as an alternative, damage and stains in the rooms, etc. The bed was comfortable, the arch view room was satisfying to look out of, and their is a tram station in the parking lot making this place great for public transit travel around St Louis. That said, this place was not a luxury experience and would not be good for families bringing kids.
Business response:
Hello Nick, thank you for taking a moment and sharing your experience with us. We are sorry to hear that you are disappointed in your stay. We also want to apologize for the vending machines in the lobby being down during your stay but we do offer vending machines on each floor as well for guest convenience. We do have stairs available for guest use at all times, the front desk is always available to show guest where the stairs are located. We are glad to hear that you enjoyed the Arch view and the convenience of the train s... read more
The handicap parking needs to be enforced better.
Business response:
Hello Laurie, thank you for leaving us such a great review. We will let our security team know of that issue with the handicap parking. Thank you for the review and we hope you have a great.
It is very close to the train to get to downtown. I was a little surprised that we couldn't get anything to eat after 11 on a Friday, but other than that it was good.
Business response:
Hello David, thank you for taking the time and giving us a review. We apologize for not offering later food options, but we do offer several prior to closing time. We truly appreciate your business, and we hope to see you back soon.
Not the best stay. The bed was like sleeping on the floor. Half of the outlets diddnt work, only one elevator and no stair access unless you want to set off the alarm. Shower was ridiculous and not user friendly. The smell pot was almost sickening in the parking lot the entire time we stayed there.
Business response:
Hello Amy, we appreciate you for taking the time and sharing your experience with us. We apologize for the issues you experienced during your stay, in the future if you experience any issues notify the front desk team so they can rectify the situation immediately. We appreciate your business, and we hope to see you again in the future.
Clean but broken things shower barely spit out water
Business response:
Hello Joy, thank you for taking a moment and giving us a review. We will let our engineer team know of the shower issue you experienced, in the future if any issue occurs, please let the front desk staff know so they may rectify the issue immediately. We value your feedback and appreciate you for sharing, thank you Joy and have a great day.
Business response:
Hello Susan! Thank you so much for taking a moment and giving us such a great review! We truly appreciate your business, and we can't wait to see you again!
Please, breakfast...
Business response:
Hello Deicy, we truly appreciate your feedback. We do apologize for not having complimentary breakfast, but the Front Street restaurant has plenty options to choose from during breakfast hours. Once again, thank you for your business and we look forward to having you again.
Great
Business response:
Hello Tomee, thank you for taking a moment and leaving us a great review. We truly appreciate it! If you would like to share any further details about your stay please feel free to contact us at guestfeedback@dkatcq.com. Thank you again and have a fantastic evening.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 4.3 star rating with 6,094 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open tomorrow at 8:00 a.m.