DraftKings at Casino Queen

3.8

Hotels
East St Louis, IL

About this business

Hospitality Hotels

Location details

200 Front St, East St Louis, IL, 62201, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 3:00 p.m.
Tue	8:00 a.m. to 3:00 p.m.
Wed	8:00 a.m. to 3:00 p.m.
Thu	8:00 a.m. to 3:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	8:00 a.m. to 5:00 p.m.
Sun	Closed

3.89,755 reviews

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Samantha

a year ago

The room was clean, but not stocked. There was no shampoo or conditioner. When I asked if they should have been filled the front desk clerk said they should have been.

Business response:

Hello Samantha and thank you for your feedback. We’re glad to hear that you found your room clean, but we apologize for the oversight regarding the toiletries. That’s not the experience we want for our guests. We’ll be addressing this with our housekeeping team to ensure that all rooms are properly stocked moving forward. We appreciate your understanding and hope to provide a more seamless experience on your next visit.

Boyoung

a year ago

Good

Business response:

Hello Boyoung! Thank you for the wonderful review, we greatly appreciate you taking a moment to rate us, and we look forward to seeing you again in the future.

Armie

a year ago

It was pretty but when orher guests closes their doors it was do loud we can hear it in our room

Business response:

Hello Armie, thank you for your feedback! We're glad to hear you found the hotel pretty, but we’re sorry to learn that noise from closing doors disturbed your stay. We’re always looking for ways to enhance our guests’ comfort, and we appreciate your input. We hope to welcome you back for a more restful experience in the future!

Tina

a year ago

Would not stay again Was not impressed with the hotel. Did not appear to be that clean- bathroom floor tiles were coming up and were loose- there was a fragrance that was in the hallway and lobby that was very strong and made you cough. For a casino hotel - it was not in good shape-

Business response:

Hello Tina! Thank you for taking the time to share your experience. We're sorry to hear that your stay didn’t meet your expectations. Cleanliness and comfort are our top priorities, and we’ll address the issues you mentioned regarding the bathroom and the strong fragrance. Your feedback is important, and we appreciate you bringing these concerns to our attention. We hope to have the opportunity to improve your experience in the future.

David

a year ago

Bradley

a year ago

Very good all round, outstanding views of the river and city.

Business response:

Hello Bradley! Thank you so much for taking a moment and sharing your feedback with us! We are delighted to hear that you enjoyed the view of the Mississippi River and city. We thank you for choosing to stay with us and we look forward to having you again.

Linda

a year ago

Not the cleanest..pool was nice beds r comfy. Front dest workers not so friendly

Business response:

Hello Linda! Thank you for sharing your feedback with us. We're glad to hear you enjoyed the comfy beds and the nice pool. We sincerely apologize for the cleanliness issues and the experience with our front desk staff. Your comments are valuable, and we’ll address them to improve our service. We hope to see you again soon!

Missy

a year ago

Great place Our stay was a great one. All we needed was rigbt there we never had to leave to ho eat it was all right there. Loved the casino being steps away. Our virw from the room was amazing looking at the Arch and city lights was beautiful. I will stay there again.

Business response:

Hello Missy and thank you so much for your wonderful feedback! We’re thrilled to hear that you had a great stay and that everything you needed was right at your fingertips. It’s fantastic that you enjoyed the convenience of having the casino so close, as well as the beautiful views of the Arch and city lights from your room. We can’t wait to welcome you back for another amazing experience.

Fabio

a year ago

Vista do quarto

Business response:

Olá Fábio! Obrigado pela revisão maravilhosa, estamos muito felizes por você ter gostado da vista incrível do rio Mississippi e do Gateway Arch. Agradecemos muito por você ter nos dado uma revisão e esperamos vê-lo novamente no futuro.