DraftKings at Casino Queen

3.8

Hotels
East St Louis, IL

About this business

Hospitality Hotels

Location details

200 Front St, East St Louis, IL, 62201, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 3:00 p.m.
Tue	8:00 a.m. to 3:00 p.m.
Wed	8:00 a.m. to 3:00 p.m.
Thu	8:00 a.m. to 3:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	8:00 a.m. to 5:00 p.m.
Sun	Closed

3.89,755 reviews

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Rosa Anna

a year ago

Carpets stained leaking toilet which made the bathroom floor weak and flexing when you walk on it and tiles cracked. Comfortable beds and great air conditioning. Surrounding area is extremely run down and feels unsafe. Graffiti on abandon buildings.

Business response:

Hello Rosa Anna, thank you for taking a moment and sharing your experience with us. We're truly sorry to hear about the issues you experienced with the carpets and the bathroom, we will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. On a positive note, we're glad you found the beds comfortable and enjoyed the air conditioning. We truly appreciate your kind words about those aspects. Your feedback is invaluable, and we will address the concerns you raised to improve our gue... read more

Daniel

a year ago

Business response:

Hello Daniel, thank you for rating us. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We’re committed to enhancing our services and hope to see you again in the future.

Michelle

a year ago

Business response:

Hello Michelle! Thank you for the wonderful review, we greatly appreciate you taking a moment to rate us, and we look forward to seeing you again in the future.

Jennifer

a year ago

The location was great! The desk staff at check in left a lot to be desired. They were more concerned with their phone than the guests. Tv kept going in and out with the rain so don’t count on entertainment in the room. But otherwise the room was nice and clean and comfortable. Good value.

Business response:

Hello Jennifer and thank you for taking the time to share your experience with us. We’re thrilled to hear you enjoyed the convenience of our location and found your room clean and comfortable. However, we sincerely apologize for the issues you experienced during check-in and with the TV. Our team is committed to providing excellent service, and we’ll address your concerns to ensure our staff is fully engaged with our guests. We’re also looking into the TV connectivity issue to improve your experience in the future. We apprec... read more

Kim

a year ago

The property is fine, could use an update

Business response:

Hello Kim, thank you for rating us and sharing your experience. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We’re committed to enhancing our services and hope to see you again in the future.

Jon

a year ago

Property shows it's age and needs a remodel. Casino is fine. From the value standpoint it is a good choice for the money.

Business response:

Hello Jon and thank you for sharing your thoughts! We're glad to hear that you found the value of your stay and casino to be satisfactory. We appreciate your feedback about the condition of the hotel, and we want you to know that we’re continuously working on improvements. Your insights help us focus on the areas that matter most to our guests. We hope to have the chance to offer you an even better experience in the future!

Richard

a year ago

Business response:

Hello Richard, thank you for rating us. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We’re committed to enhancing our services and hope to see you again in the future.

Debbie

a year ago

Business response:

Hello Debbie! Thank you for the wonderful review, we greatly appreciate you taking a moment to rate us, and we look forward to seeing you again in the future.

Bryan

a year ago

Business response:

Hello Bryan! Thank you for the wonderful review, we greatly appreciate you taking a moment to rate us, and we look forward to seeing you again in the future.