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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The staff was very nice. Here's problems: 1. TV signal was bad, 2. WIFI had to reconnect each time, 3. I had to clean the coffee maker before using, 4. No microwave, 5. Shower sprayed too wide, got the floor wet since the curtain didn't have a second shower curtain, 5. I had to move the desk to plug in my computer (I can't get down to go underneath. It will be questionable if I stay again.
Business response:
Hello Allen and thank you for sharing your feedback with us. We’re glad to hear that our staff provided you with such great service, but we sincerely apologize for the issues you experienced during your stay. We will work with our engineer team to ensure better reception for our guests, and we will notify our IT department of the issue you expressed about the Wi-Fi. Your comment about the coffee maker is appreciated and we will use it as a teachable moment for our housekeeping staff. While we understand that having a microwa... read more
Staff was very polite. Unfortunately, I do not remember the night staff person. But I do remember Jewel from this morning and she was very courteous and even let me keep my bags till after lunch. Top notch!
Business response:
Hello Lynell and thank you so much for your kind words! We’re thrilled to hear that our staff, especially Jewel, made a positive impression during your stay. We strive to provide exceptional service, and it's wonderful to know that we succeeded in making your experience enjoyable. If you ever find yourself in our area again, we would love to welcome you back. Safe travels!
Very nice staff, pool and room
Business response:
Hello Jana, thank you for sharing your experience! We're delighted to hear you enjoy your stay with us and that our staff provided great service. We hope to see you again soon!
Very dirty rug in room. They only clean room after your stay ends.
Business response:
Hello Laura and thank you for bringing this to our attention. We are sorry to hear that the carpet in your room was not up to our usual standards. Cleanliness is a top priority for us, and I will make sure your feedback is passed on to our housekeeping team to address this issue promptly. We appreciate your input as it helps us improve our services. If there’s anything else we can do to make your stay more comfortable, please let us know. Once again, thank you Laura and we look forward to seeing you again in the future.
The checkin staff was excellent and very helpful with retrieving the watch i had left in my room after i checked out. The room was spacious but the rug needed to be vacuum and there were spider webs and a spider in the window. The filters in the heating and cooling system hadn't been cleaned which my husband did. The system needed to be cleaned more as there was a lot of dust in it. Overall, it was a good stay because of the people we met.
Business response:
Hello and thank you for taking the time to share your feedback with us! We're thrilled to hear that our check-in staff was able to assist you in getting your watch and that you enjoyed the spaciousness of your room. We sincerely apologize for the cleanliness issues you encountered, particularly with the carpet and the A/C unit. Please rest assured that your comments have been shared with our housekeeping team to ensure we improve our standards moving forward. We’re glad you had a good stay overall and appreciated the people ... read more
Our stay was pretty good overall except for the staff member who checked us in. She was very rude and unpleasant and does not belong working in the customer service industry.
Business response:
Hello Amy and thank you for sharing your experience with us. We truly apologize for the negative experience you had at check in. This is certainly not the level of service we strive to provide, and we understand how disappointing this must have been for you. We would appreciate the opportunity to make this right. Please contact a manager at your earliest convenience so we can address your concerns directly. If you have any additional details about your experience that you’d like to share, we would be grateful for your input.... read more
Business response:
Hello Michelle! Thank you for the wonderful review, we greatly appreciate you taking a moment to rate us, and we look forward to seeing you again in the future.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.8 star rating with 9,755 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open tomorrow at 8:00 a.m.