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E Mortgage Capital
- Mortgage Brokers
- Irvine, CA
About this business
Location details
18071 Fitch, Suite 200, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
During this transaction we didn't feel that Nancy was invested in 'making it work', but rather that Nancy felt we were a nuisance. There were several major gaps in communication that could have been headed off in advance and, had I had the time, I very likely would have switched to a different lender rather than proceed. Towards the end of the purchase my frustration with EMC was high enough that I was ready to walk from the purchase completely. The loan did fund and we were able to close.
I NEVER REALLY HAD COMMUNICATION WITH ANYONE BESIDES KEVIN RENSHAW, I HAD CALLED NANCY ONCE BUT SAID IT WAS A QUESTION FOR KEVIN UNTIL SHE LISTENED TO MY QUESTION AND WAS ABLE TO ANSWER IT. I GIVE KEVIN RENSHAW 10 STARS 5 STARS OVER, HE WAS FANTASTIC WITH THE ENTIRE PROCESS,IF IT WAS NOT FOR KEVIN WE WOULD NOT HAVE REFINANCED WITH E CAPITOL MORTGAGE. KEVIN HAD MADE THIS REFINANCE PROCESS EASY,HE LISTENED AND ANSWERED ALL MY QUESTIONS.
I’m still dealing with the notary coming to my house for closing signatures that were missed the first and second time. Plus most of my closing documents have the wrong county on them. I’m just disappointed the closing is taking so long and so many mistakes were done along the way.
I have no idea who this person is and had absolutely no contact with this person throughout my refinance process. This survey is a waste of my time. I already completed a survey for the people I actually interacted with during my refinance.
Always answer my question and returning my call
Always answer my question and returning my call
Never contacted me. Never interacted with me. Never gave me the time of day. Cody Barnett was excellent and exceptionally communicative taking time to answer my questions and make sure I understood the process. He answered all my questions during any time of the day and got back to me if we weren't able to reach each other.
Never contacted me. Never interacted with me. Never gave me the time of day. Cody Barnett was excellent and exceptionally communicative taking time to answer my questions and make sure I understood the process. He answered all my questions during any time of the day and got back to me if we weren't able to reach each other.
While I appreciate the assistance with the refinance, it was very difficult to work with Julia. She was impatient and condescending. I work in a hospital where we have to keep our phones off and there is a 3 hour time difference. I repeatedly requested emails from Julia instead of phone calls. She would not comply and insisted on phone calls throughout. It seemed the calls were mostly to berate and lecture me. Erick used email and that was easy and she was so pleasant.
Frequently asked questions about E Mortgage Capital
How is E Mortgage Capital rated?
E Mortgage Capital has a 4.8 star rating with 8,326 reviews.
When is E Mortgage Capital open?
E Mortgage Capital is closed now. It will open tomorrow at 9:00 a.m.