This profile has been claimed by the business owner or representative.
Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
The property itself was fine tho the casino seems to have less slot machines than ever before. Restrooms were clean. The area outside the casino has become sketchier with other casinos having closed. I guess they decided closing their buffet during covid was a good permanent move.... i missed it.... one of the reasons i enjoyed staying there. Bring back the buffet....we walked over to "J" for their buffet. Millies restaurant is closed tue/wed.... would have preferred breakfast there but had to go with Cafe Central which seem... read more
Business response:
We sincerely appreciate you taking the time to provide your feedback. We strive to always provide the very best in family-style hospitality and are truly saddened to learn of your disappointment on this occasion. Your important comments have been shared with our management team for their input. Thank you
Staff is very friendly
El Dorado was a nice place to spend a night Check in was a breeze and the gal who helped us was a great representative of your company. It was as we expected. We stayed only 1 night. Price was right and booked last minute.
Our room had been remodeled
Shuttle service was confusing and not prompt as we were told. We used taxi service after waiting too long for the shuttle. Seemed like what we were told at bell desk wasn’t the way it worked.
A group of 7 have been going to Reno and staying at the Eldorado for years, but it my opinion service and hospitality is in decline. Our flight arrived early in the day and we were told that we would have to pay a fee if we wanted our rooms before 2:30. Then when checking in we could not get rooms together because we had all booked rooms of different standards. All they had to do was complimentary upgrade one of rooms to accommodate us but we were never offered this. Even though several of our party have been staying here fo... read more
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 4.1 star rating with 24,500 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open tomorrow at 12:00 p.m.