This profile has been claimed by the business owner or representative.
Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Experience the excitement of Eldorado Resort Casino in Reno! Relax in one of Eldorado Reno's newly remodeled luxurious hotel rooms and suites. Our New Rooms feature sleek, high-quality furniture in rich, dark woods; all new eye-catching lighting to brighten the overall ambiance; new carpet in a striking black and gold pattern that adds a modern flair; and plush side chairs to add an extra touch of warmth to the fresh new style. King rooms now have a sleeper sofa for added comfort and convenience. The rooms also feature fine ... read more
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Business response:
Thank you for the review.
My husband and I have been coming to the Row every year for our anniversary for over 25 years and has always been very nice but this time the woman at the check in counter seemed like she didn’t want to help, she ignored us for about 15 minutes before acknowledging us and she was very rude. Also the gaming area was a little dirty and also some of the waitresses were rude.
Business response:
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,
Lovely stay and amazing vacation in Reno NV something I’m always going to remember and cherish. Thank you Reno for giving me a wonder time
Business response:
Thank you for the review.
good stat\y I like the mezzanine level with all the restaurants and sundry shop close by. Valet park staff very good too.
Business response:
Thank you for the review.
Business response:
Thank you for the review.
Just an overall pleasant experience. Better than I had expected.
Business response:
Thank you for the review.
Our room was very nice. Clean but we did have to ask housekeeping for fresh towels that never arrived. Restaurants are nice, food is very good. Front entrance is a bit over crowded but the car attendants are excellent. The front desk is at an awkward place. We got lost a lot because signage need updating.
Business response:
Thank you for the feedback.
After check-in, there was an additional charge of $39.73 for coffee in the room, phone, and fitness center in the facility. We were informed about this before we checked in, but too busy to look for another accommodation, we agreed to pay. If this additional charge had been included at the time of the Expedia selection website, we probably would not have chosen this hotel. The room is clean, staff was friendly, but it is an old facility.
Business response:
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,
Business response:
Thank you for the 5 out of 5
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 4.4 star rating with 18,827 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open tomorrow at 12:00 p.m.