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Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fun gambling and in the restaurant but not impressed with the room. The room seemed old and we were traveling with 3 people and the coffee was only set up for 2. I requested extra and it took 2 trips for staff to bring me more than just some extra sugar. The restaurant was excellent
Business response:
We appreciate your input about your stay and thank you for taking the time to share your feedback with us. We're sorry to hear that the room didn't meet your expectations and seemed old during your visit. We also apologize for the inconvenience you experienced with the coffee setup in your room, especially since you were traveling with 3 people and the amenities were only prepared for 2 guests. We understand how frustrating it must have been to make multiple requests and require two trips from our staff just to receive the a... read more
Very Good
Very Good The elevators were a huge issue , to get to parking lot only one elevator worked , and inside hotel maybe one or two actually worked as well , long wait because of that . I liked that it was clean , housekeeping was nice n fast , surprisingly it was quiet so I liked that . Staff was super sweet front desk and room service
Business response:
We are concerned to hear about the elevator issues you experienced during your stay, Gisselle. We understand how frustrating it must have been to deal with long waits due to only one elevator working to access the parking lot and limited functioning elevators within the hotel itself. Thank you so much for appreciating our housekeeping team - we're pleased to hear they provided nice and fast service while keeping everything clean for you. We're also delighted that you found our front desk and room service staff to be super sw... read more
Wonderful Cocktail waitresses were lazy and rude could hardly get a drink while gambling so we stopped gambling and went back to our room Customer service was fantastic
Business response:
We are delighted to hear about your wonderful experience and fantastic customer service! It truly means a lot to us when guests recognize the efforts of our team members who work hard to provide exceptional service. We sincerely apologize for the cocktail service issues you encountered while gambling. We understand how frustrating it must have been to have difficulty getting drinks, especially when you were enjoying your gaming experience. Your feedback regarding the cocktail waitresses being lazy and rude is concerning to u... read more
Good location, reasonable price Close to the train station. Nice rooms. Close to downtown.
Business response:
We're excited to hear you enjoyed our convenient location and reasonable prices. Thank you for your wonderful feedback!
Good
Good The bed was really uncomfortable. Glad we only stayed 1 night The room was clean and nice
Business response:
Your feedback helps us improve and we truly value you taking the time to share your experience with us. We understand that the bed wasn't as comfortable as it should have been during your stay, and we sincerely apologize that this affected your rest. However, we do appreciate you noting that the room was clean and nice, as this shows our housekeeping team's dedication to maintaining high standards. We're grateful that you chose to stay with us, even though it was just for one night, and your honest review about both the posi... read more
Very Good
Exceptional
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 3.9 star rating with 24,247 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open tomorrow at 12:00 p.m.