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Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Pleasant
Overall very nice. The lack of certain gaming tables during peak hours was certainly a concern. When people are standing 2 and 3 deep waiting for a seat to play was the resort’s loss. The room was spacious and comfortable. What was included in the room was nice. Resorts location was the reason for my stay. Access to other venues was also very important.
Business response:
Thank you for sharing, Jeffrey! We appreciate your feedback about gaming table availability and are glad you enjoyed your spacious room and our convenient location.
Convenient, but needs updates. The Italian restaurant staff were horribly rude and dismissive. We ended up leaving and going to a walk up Cafe instead The ventilation needs an update. My daughter with asthma was coughing all night from the smoke in a non smoking room. It was in the casino of the show we were staying at.
Business response:
We are disappointed to hear about your experience at Eldorado Resort Casino. We sincerely apologize for the issues you encountered during your stay with us. The rude and dismissive behavior from our Italian restaurant staff is completely unacceptable, and we understand how frustrating it must have been to feel unwelcome to the point where you had to leave and find alternative dining at a walk-up cafe. This does not reflect the level of service we strive to provide our guests. We are also very concerned about the ventilation... read more
Very Good
Will not stay here again. We requested non smoking- it seemed as if the A/C didn’t work throughout the property causing it to be flooded with smoke. Nice ease access
Business response:
We are disappointed to hear about your experience at Eldorado Resort Casino. We sincerely apologize that your non-smoking room request was not properly fulfilled and that you encountered issues with smoke throughout the property. We understand how frustrating it must have been to deal with what appeared to be air conditioning problems that may have contributed to the smoke circulation issue. While we appreciate your positive feedback regarding the ease of access to our property, we recognize that this does not make up for th... read more
Needs updated It was dated. Needs renovated to be up to date. Location and staff
Business response:
Your feedback has been noted regarding updates needed. We understand your concerns about renovations and appreciate you noting our location and staff positively. We recognize that some areas of our property may appear dated and are aware of the need for renovations to bring everything up to current standards. Your comments about the location and staff are valued, and we're pleased that these aspects of your stay met your expectations. Thank you for taking the time to share your observations with us, as guest feedback like yo... read more
Very Good
Very Good
Comfortable and productive Elevators Bed, View ,Food options
Business response:
We strive to improve based on your feedback. Happy you found our elevators, beds, views, and dining comfortable and productive!
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 4.1 star rating with 24,190 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open tomorrow at 12:00 p.m.